At a Glance
- Tasks: Monitor and manage real-time performance in a busy contact centre environment.
- Company: Join a dynamic Patient Engagement Centre in Rochdale.
- Benefits: Competitive salary, weekly pay, and temp to perm opportunity.
- Other info: Fast-paced role with rotating shifts and a supportive team culture.
- Why this job: Make a real impact on patient experience and operational excellence.
- Qualifications: Experience in contact centres and strong analytical skills required.
The predicted salary is between 27000 - 28000 £ per year.
Located in Rochdale | Full-Time | Temp to Perm | 100% Office-Based
Offering £27,000-£28,000 per annum - weekly pay, every Friday
Start Date: June 2026
We are currently recruiting for a Real Time Analyst (RTA) to join a busy and fast‑paced Patient Engagement Centre based in Rochdale. This is a key operational role responsible for monitoring and managing intraday performance across a blended environment, including inbound, outbound, and multi‑channel patient engagement activity.
The Role
As a Real Time Analyst, you will play a critical part in ensuring operational performance, service levels, and patient experience targets are consistently achieved. You will work closely with operational teams to make real‑time decisions and adjustments that optimise resource allocation, workflow management, and campaign performance.
Key responsibilities include:
- Monitoring intraday performance across inbound, outbound, and digital channels
- Building and scheduling SMS/text message campaigns
- Managing outbound dialler activity and adapting contact strategies in real time
- Making operational adjustments including:
- Schedule changes
- Queue prioritisation
- Call routing
- Agent allocation
- Supporting productivity and service level achievement across all channels
- Optimising staffing levels to meet fluctuating demand
- Identifying operational risks and implementing corrective actions
- Communicating performance updates and potential impacts to stakeholders
About You
We are looking for someone who thrives in a fast‑moving environment and can confidently manage multiple priorities while making data‑driven decisions in real time. You will ideally have:
- Previous experience in a Real Time Analyst, Workforce Management, or Contact Centre Planning role
- Strong analytical and problem‑solving skills
- Experience working within a contact centre or patient engagement environment
- Excellent communication and stakeholder management skills
- Confidence using workforce management and dialler systems
What's on Offer
- Temp to perm opportunity
- 37.5 hours per week
- Rotating shifts between 8am - 8pm, Monday to Friday
- Salary equivalent of £27,000 - £28,000
- Fully office‑based role in Rochdale
If you are highly organised, proactive, and passionate about delivering operational excellence and a high‑quality patient experience, we'd love to hear from you.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Real Time Analyst - Contact Centre in Castleton employer: JDR Recruitment
Join our dynamic team at the Patient Engagement Centre in Rochdale, where we prioritise operational excellence and a high-quality patient experience. As a Real Time Analyst, you'll benefit from a supportive work culture that values your contributions, offers weekly pay, and provides opportunities for professional growth in a fast-paced environment. With a commitment to inclusivity and employee development, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Real Time Analyst - Contact Centre in Castleton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Real Time Analyst - Contact Centre in Castleton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Real Time Analyst role. Highlight your experience in contact centres and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch!
Show Off Your Analytical Skills:Since this role involves a lot of data-driven decision-making, be sure to showcase your analytical skills in your application. Mention specific tools or systems you've used in the past that relate to workforce management or dialler systems.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at JDR Recruitment
✨Know Your Numbers
As a Real Time Analyst, you'll be dealing with data all day. Brush up on your analytical skills and be ready to discuss how you've used data to make decisions in previous roles. Prepare examples of how you’ve optimised performance or managed resources effectively.
✨Understand the Role Inside Out
Familiarise yourself with the key responsibilities listed in the job description. Be prepared to explain how your past experiences align with tasks like managing outbound dialler activity or making operational adjustments. This shows you’re not just interested, but also well-prepared.
✨Showcase Your Communication Skills
Since this role involves communicating updates to stakeholders, practice articulating your thoughts clearly and concisely. You might even want to prepare a brief presentation on a relevant topic to demonstrate your ability to convey information effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-time decision-making scenarios. Think about how you would handle fluctuating demand or unexpected operational risks. Practising these scenarios can help you feel more confident and articulate during the interview.
