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- Tasks: Provide exceptional customer service by handling patient calls and resolving enquiries.
- Company: Join a specialist provider of healthcare solutions collaborating with the NHS.
- Benefits: Earn £12.21 per hour, with weekly pay and bonus opportunities.
- Why this job: Make a real difference in patient care while developing your communication skills.
- Qualifications: Experience in customer service; friendly, dedicated, and empathetic nature required.
- Other info: Flexible rota with weekend shifts and great career growth potential.
The predicted salary is between 12 - 16 £ per hour.
Location: Rochdale, Greater Manchester
Salary: £12.21 per hour, paid weekly - every Friday
Contract: Full time, temporary to permanent opportunity
Our client is a specialist provider of diagnostic and healthcare solutions. Their aim is to collaborate with the NHS and better patient care and services by offering a diverse array of specialist medical and healthcare services and treatments and diagnostics.
As a Patient Service Advisor, you will be responsible for providing exceptional customer service by handling inbound and outbound calls. You will assist patients with a variety of enquiries, resolve issues, and provide accurate information regarding their wide range of medical services. The role requires excellent communication skills, problem-solving abilities, and a strong commitment to patient care.
Key duties:- Handle inbound and outbound calls from patients regarding booking or managing their service appointments or additional follow-up treatments or care.
- Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner.
- Liaise with patients to encourage attendance.
- Accurately document patient interactions, feedback, and follow-up actions where required.
- Strive to meet performance targets to enhance personal development.
- Uphold a professional, friendly, and empathetic attitude when interacting with patients and colleagues.
- Maintain and ensure observation of robust quality assurance measures to meet national standards.
- Previous experience within a customer-focused role; open to backgrounds in sales, contact centre, health and medical, telecoms, hospitality, retail, and aviation.
- You’ll be warm, friendly, and positive in nature and pride yourself on excellent customer service.
- Excellent written and verbal ability.
- Someone who is approachable, dedicated, and hardworking.
- A people person - someone who enjoys working alongside and helping others.
- Ability to handle sensitive conversations with empathy and resilience.
Successful candidates will be required to provide and pass referencing.
Hours:Working on a rota basis between Monday - Sunday, opening hours of 8am‑8pm with reduced hours of 8am‑1pm on weekends.
Please see an example rota below:
- Week 1: 8am‑4pm
- Week 2: 9am‑5pm
- Week 3: 10am‑6pm
- Week 4: 12pm‑8pm
Working 1 in 4 weekends with 2 days off between Monday‑Friday. Weekend hours will be between 8am‑1pm.
Salary:Offering £12.21 per hour, paid weekly every Friday. Achievable bonus structure in place allowing you to earn between £225 - £1000+ per month on top of your normal salary.
JDR is acting as an Employment Business in relation to this vacancy. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Customer Service Advisor in Castleton employer: JDR Recruitment
Contact Detail:
JDR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Castleton
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they aim to improve patient care. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive conversations, role-play with a friend or family member. This will help you feel more confident and prepared for those tricky calls.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your capability to handle the challenges of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Castleton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer-focused roles. We want to see how you've handled calls, resolved issues, and provided top-notch service in the past!
Be Warm and Friendly: Your personality matters! Use a friendly tone in your application to reflect the warm, approachable nature we’re looking for. Remember, we’re all about empathy and positivity here at StudySmarter.
Tailor Your Application: Don’t just send a generic application. Take a moment to tailor your CV and cover letter to match the job description. We love seeing how you connect your skills to the role of Patient Service Advisor!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JDR Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Service Advisor. Familiarise yourself with the key duties mentioned in the job description, such as handling calls and resolving patient issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you've successfully handled customer queries or resolved conflicts. This will highlight your ability to communicate effectively, which is crucial for this position.
✨Demonstrate Empathy and Problem-Solving
Be ready to discuss how you would handle sensitive conversations with patients. Think of scenarios where you had to show empathy while solving a problem. This will illustrate your commitment to patient care and your ability to remain calm under pressure, both of which are essential for a Customer Service Advisor.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team culture, performance targets, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.