At a Glance
- Tasks: Make outbound calls, achieve KPIs, and book appointments with potential clients.
- Company: Join a friendly team at JDR in Bedminster, Bristol.
- Benefits: Earn £13.00 per hour plus bonuses, with weekly pay and paid holidays.
- Other info: Enjoy a supportive environment with training, free parking, and great transport links.
- Why this job: Kickstart your career in customer service with immediate start and long-term potential.
- Qualifications: Customer service experience preferred; must be ready to start immediately.
The predicted salary is between 26000 - 28000 € per year.
We are looking for an Outbound Contact Centre Agent.
Days: £13.00 per hour + up to £200 bonus per month
Location: Bedminster
Immediate start
Customer Service Experience Required
Shift: Monday to Thursday 10am - 6pm, Friday 9am - 5pm
Temporary initially, leading to permanent
JDR is recruiting for an Outbound Contact Centre Agent to work with a friendly team in Bedminster, Bristol.
MAIN DUTIES:
- To achieve the key performance indicators (KPIs) for the department and individually - including the numbers of calls made, decision maker contacts achieved, appointments made (number and quality), and appointments visited.
- Ensure that all the calls allocated to them are called within the defined time periods.
- Ensure calls are made using the correct scripts and to incorporate the key messages and specific promotions within their calls.
- Ensure that appointments are booked according to the current policies and standards.
- To make outbound calls as instructed by the Contact Centre Management.
- When required to offer inbound phone cover to the sales phone numbers.
About you:
- Start immediately and are looking for long term work.
- Previous customer service and sales experience is preferred.
- You will be able to travel to Bedminster, Bristol.
The Benefits:
- Monthly bonus payable depending on targets hit.
- Weekly pay.
- Training given.
- Guaranteed hours.
- Temp to perm opportunity.
- Friendly environment.
- Free Parking.
- Excellent Public Transport Links.
- Paid Holiday (28 days per year).
The role is available immediately, so please apply today for immediate consideration.
JDR is acting as an Employment Business in relation to this vacancy.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Contact Centre Agent in Bedminster employer: JDR Recruitment
JDR is an excellent employer for those seeking a rewarding role as an Outbound Contact Centre Agent in Bedminster, Bristol. With a friendly work environment, competitive pay including monthly bonuses, and opportunities for training and permanent placement, JDR prioritises employee growth and satisfaction. The company also offers guaranteed hours, paid holidays, and excellent public transport links, making it an attractive choice for individuals looking to thrive in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Bedminster
✨Tip Number 1
Get to know the company! Research JDR and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insider tips or even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the quickest way to get noticed. Plus, it shows you’re genuinely interested in the role and ready to jump in as an Outbound Contact Centre Agent.
We think you need these skills to ace Contact Centre Agent in Bedminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and sales experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Outbound Contact Centre Agent role. Keep it friendly and professional, just like us!
Follow the Application Instructions:When applying, make sure you follow our application process closely. We love it when candidates pay attention to detail, so double-check that you’ve included everything we ask for.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at JDR Recruitment
✨Know Your Numbers
Before the interview, brush up on your key performance indicators (KPIs) related to customer service. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your potential employer that you understand the importance of metrics in a contact centre environment.
✨Master the Script
Familiarise yourself with common call scripts and key messages that are typically used in outbound calls. Practising these will help you sound confident and natural during the interview, demonstrating that you can follow guidelines while still being personable.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlighting your ability to maintain a positive attitude and resolve issues will resonate well with the interviewers, especially since customer service experience is a must for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
