Billing Customer Service AdvisorLocation: Bradford | Hybrid Working Available After 6 MonthsSalary: Starting Salary of £27,417 per annum| Increasing to £31,942 per annumStart Dates: October and NovemberFull-Time | Permanent Contract
Are you passionate about delivering exceptional customer service and helping customers find the right solutions? If so, this could be the perfect opportunity for you.
We're recruiting on behalf of a leading UK organisation that's looking to grow its customer billing team. This is an excellent opportunity to join a supportive, well-established business that offers genuine career progression, comprehensive training, and an outstanding benefits package.
What You'll Receive
- Salary of £27,417, with progression opportunities up to £31,942
- Annual performance bonus of up to £1,000
- Hybrid working after successfully completing training and probation
- 25 days annual leave plus bank holidays
- Healthcare and lifestyle benefits
- Retail discounts and gym membership savings
- Ongoing training and career development opportunities
- Free onsite parking
Working Hours
- Monday to Friday: 10:00am - 6:00pm
- Alternate Saturdays: 9:00am - 5:00pm
- A day off in lieu for weekend working
About the Role
- Delivering outstanding customer service over the phone
- Resolving billing and account enquiries efficiently and accurately
- Supporting customers with payment plans and financial assistance options
- Updating and maintaining customer records
- Building rapport and understanding customer needs
- Working towards service, quality, and performance targets
About You
We're looking for individuals who enjoy helping others and thrive in a fast-paced customer-focused environment.
Essential skills and experience:
- At least 6 months' customer service experience
- Excellent communication and listening skills
- Strong empathy and customer focus
- Good IT skills with the ability to navigate multiple systems
- Strong problem-solving and decision-making abilities
- High attention to detail and accuracy
- Ability to remain calm and professional under pressure
- Billing or customer account management experience
- Negotiation and influencing skills
If you're looking for a rewarding customer service role with excellent benefits, long-term career prospects, and the opportunity to make a real difference to customers, we'd love to hear from you.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
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