Technical Support Engineer (Senior)

Job Title:
Senior Technical Support Engineer

Salary:
Up to £45,000 per annum

Location:
Audenshaw

Are you a candidate experienced in delivering strong technical and operational support? Do you want to work for a growing company who are looking for someone to join them on their successful journey?

Job Responsibilities:

• Provide Support to all offices across Europe and further afield
• Working closely with all offices when it comes to the introduction and roll out of new products across the brand
• Supporting in the creation of engaging training material, across both e-learning and staff-led methods
• Providing technical assistance and ensuring alignment with all corporate accounts
• Responsible for completing data analysis and reporting – effectively analysis performance date and any trends which will help towards continuous improvement
• Ensuring that you remain compliant with European product standards and all other associated legislation
• Overseeing end to end rework activities to maintain quality across all products and operational efficiency

What are we looking for:

• Experience of working across cross-functional teams to provide updated product knowledge and new product instruction
• Familiar of implementing continuous improvement methods and knowledge of end to end rework processes
• Understanding of product standards and associated legislated requirements across different markets
• Able to utilise analytical skills when interpreting data and specifically performance data
• Experience of working within team environments but also able to work independently
• Excellent knowledge and understanding across microsoft office packages

JDRCC
JDR is acting as an employment agency in relation to this vacancy.