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For Companies At a Glance
- Tasks: Engage with customers to find their perfect broadband package and build lasting relationships.
- Company: Join a supportive and growing contact centre team focused on customer satisfaction.
- Benefits: Competitive salary, structured training, clear career progression, and a modern workplace.
- Why this job: Make a real difference by helping customers connect while developing your skills.
- Qualifications: Experience in customer service or telesales is a plus, but full training is provided.
- Other info: Inclusive environment with regular feedback and opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Residential Telesales Advisor to join a supportive, growing contact centre team. You will speak to residential customers, understand their needs, and help them choose the right broadband and connectivity package.
This role suits someone who enjoys building rapport, solving problems, and working towards clear goals with strong team support.
What You'll Be Doing- Speak with customers on inbound and outbound calls
- Understand customer needs and recommend suitable packages
- Build long-term customer relationships
- Use Salesforce to manage your pipeline
- Handle queries and objections professionally
- Work towards individual and team targets
- Keep accurate customer records
- Follow compliance and data protection standards
- Experience in telesales, customer service, or contact centres
- Confidence speaking to customers on the phone
- Good listening and communication skills
- A positive, reliable attitude
- Willingness to learn and develop
- Good organisation and time management
- Sales experience is useful but not essential. Full training is provided.
- Experience in telecoms, utilities, or subscriptions
- Experience working with commission structures
- Experience using CRM systems
- Competitive basic salary
- Structured training and ongoing coaching
- Clear career progression
- Supportive management team
- Modern, inclusive workplace
- Regular feedback and development reviews
You will be supported to achieve:
- Sales quality and conversion
- Customer satisfaction
- Accurate CRM use
- Consistent attendance
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Customer Care & Sales Advisor in Rochdale employer: JDR Recruitment Limited
Contact Detail:
JDR Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care & Sales Advisor in Rochdale
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be speaking with customers a lot, try role-playing with a friend or family member. This will help you feel more confident and ready to build rapport with potential customers.
✨Tip Number 3
Be prepared to discuss your problem-solving skills. Think of examples from your past experiences where you've successfully handled customer queries or objections. This will demonstrate your ability to thrive in a customer care role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care & Sales Advisor in Rochdale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care & Sales Advisor role. Highlight your experience in telesales or customer service, and show us how you can build rapport with customers.
Show Off Your Skills: We want to see your communication skills shine! Use clear and concise language in your application, and don’t forget to mention any relevant experience with CRM systems like Salesforce.
Be Yourself: Let your personality come through in your application. We’re looking for someone with a positive attitude who enjoys solving problems, so don’t be afraid to show us what makes you unique!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our supportive team!
How to prepare for a job interview at JDR Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the broadband and connectivity packages offered by the company. Familiarise yourself with common customer queries and how to address them. This will show that you're proactive and genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking relevant questions. This not only shows that you’re engaged but also highlights your ability to understand customer needs, which is crucial for a Customer Care & Sales Advisor.
✨Showcase Your Rapport-Building Skills
Think of examples from your past experiences where you successfully built relationships with customers. Be ready to share these stories during the interview to illustrate your ability to connect with people, as this is key in telesales.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Prepare to handle objections or queries as if you were on a call with a customer. This will help you demonstrate your problem-solving skills and your approach to achieving sales targets.
