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- Tasks: Manage customer accounts and build strong client relationships in a fast-paced environment.
- Company: Growing business in Mansfield with a supportive team culture.
- Benefits: Competitive salary, permanent role, and genuine career development opportunities.
- Other info: Immediate start available; inclusive environment welcoming all backgrounds.
- Why this job: Join a collaborative team where your ideas are valued and make a real impact.
- Qualifications: Experience in account management or customer service with excellent communication skills.
The predicted salary is between 26227 - 28000 £ per year.
Location: Mansfield - Fully Office Based
Hours: Monday-Friday, 9am-5pm
Salary: £26,227 - £28,000 DOE
Contract: Permanent
JDR Recruitment are delighted to be supporting a growing business in Mansfield with the recruitment of a Customer Service / Account Manager to join their established team. This is an excellent opportunity for someone who enjoys building strong client relationships, delivering exceptional customer service and working in a fast-paced commercial environment where attention to detail really matters.
This role would suit candidates from an account management, sales support, customer service or internal sales background who are looking for a long-term opportunity within a supportive and growing business.
The Role
You will be responsible for managing and developing an existing portfolio of customer accounts, ensuring clients receive a professional, accurate and consistent service at all times. Duties will include:
- Managing and developing existing customer accounts
- Building strong long-term client relationships
- Identifying upselling and additional business opportunities
- Preparing quotations, proposals and customer follow-ups
- Maintaining accurate CRM records and customer information
- Liaising with internal departments to ensure smooth delivery and fulfilment
- Providing solutions and adding value to customer accounts
- Ensuring all communication and documentation is accurate and professional
About You:
The successful candidate will:
- Have previous experience within account management, customer service, internal sales or sales support
- Be highly organised with strong attention to detail
- Have excellent communication skills, both written and verbal
- Be confident building long-term customer relationships
- Have a proactive and commercially aware approach
- Enjoy working within a collaborative office environment
- Take ownership of tasks and see them through to completion
What's On Offer
- Competitive salary package
- Permanent, stable opportunity within a growing business
- Supportive and collaborative team culture
- Genuine long-term career development opportunities
- A varied role where your ideas and contribution are valued
This vacancy is being offered on a permanent basis, working directly for our client. Immediate start available. To express an interest, please submit your CV and a member of our team will be in touch to discuss the opportunity further.
JDR Recruitment Limited are acting as an employment agency in relation to this vacancy. JDR is an equal opportunities employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Customer Service / Account Manager in Mansfield employer: JDR Recruitment Limited
Contact Detail:
JDR Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Account Manager in Mansfield
✨Tip Number 1
Get to know the company inside out before your interview. Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what matters most to you in a workplace.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service / Account Manager in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service / Account Manager role. Highlight your previous experience in account management or customer service, and don’t forget to mention any achievements that showcase your ability to build strong client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your proactive approach can add value to our team. Keep it concise but engaging, and make sure to connect your experiences with what we’re looking for.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear and professional. Pay attention to grammar and spelling, as these details matter. We want to see that you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our supportive and growing business!
How to prepare for a job interview at JDR Recruitment Limited
✨Know Your Customer Accounts
Before the interview, take some time to research the company and its existing customer accounts. Familiarise yourself with their services and any recent news. This will help you demonstrate your understanding of the role and show that you're genuinely interested in building strong client relationships.
✨Showcase Your Communication Skills
As a Customer Service / Account Manager, excellent communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues or built relationships. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Highlight Your Organisational Skills
This role requires strong attention to detail and organisation. Be ready to discuss how you manage your time and keep track of multiple accounts. You might even want to bring along a sample of your organisational tools or methods to illustrate your approach.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, like upselling or dealing with difficult clients. Think about your past experiences and prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving abilities.