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For Companies At a Glance
- Tasks: Assist customers via phone and email, resolving queries with professionalism.
- Company: Join a dynamic team in a modern office at Canary Wharf.
- Benefits: Enjoy a competitive salary, hybrid work, and ongoing training.
- Why this job: Make a difference by providing top-notch customer support in multiple languages.
- Qualifications: Fluent in French, Dutch, or Swedish, plus contact centre experience.
- Other info: Great career development opportunities in an inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor French, Dutch or Swedish Speaking Hybrid | Canary Wharf, London
Salary: Competitive
About the Role
You will be working as a Customer Service Advisor, speaking directly with customers by telephone and email. You will handle queries, resolve issues, and provide clear, professional support. This is a hybrid role, with time split between home and our Canary Wharf office. You will be part of a fast-paced contact centre environment, focused on delivering high standards of service.
Essential Requirements
- Proven contact centre or call centre experience
- Fluent in French, Dutch or Swedish at professional working level (one required)
- Fluent in spoken and written English
Applications without the required language skills and contact centre experience will not be progressed.
Key Responsibilities
- Answer inbound customer calls and emails
- Resolve customer queries clearly and professionally
- Provide accurate information and support
- Update customer records correctly
- Follow company procedures and service standards
- Meet individual and team performance targets
Working Pattern
- Hybrid working model
- Office based in Canary Wharf, London
- Full-time position
- Standard contact centre shifts
What We Offer
- Competitive salary
- Hybrid working
- Modern office location
- Ongoing training and support
- Career development opportunities
JDR is acting as an Employment Business in relation to this vacancy. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Dutch, French, Swedish Speaking - Customer Service Advsior employer: JDR Recruitment Limited
Contact Detail:
JDR Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch, French, Swedish Speaking - Customer Service Advsior
✨Tip Number 1
Get to know the company! Research JDR and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since you'll be using French, Dutch, or Swedish, brush up on your conversational abilities. Role-play common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at JDR. Don’t miss out!
We think you need these skills to ace Dutch, French, Swedish Speaking - Customer Service Advsior
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in French, Dutch, or Swedish, make sure to highlight your language skills right at the top of your application. Use examples that showcase your proficiency, especially in a customer service context.
Tailor Your Experience: We want to see how your previous contact centre experience makes you a great fit for this role. Be specific about your past roles and responsibilities, and relate them directly to the job description. This helps us see how you can hit the ground running!
Keep It Professional Yet Friendly: Your written application should reflect the professional yet approachable tone we value at StudySmarter. Use clear and concise language, and don’t forget to let your personality shine through – we love a bit of character!
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at JDR Recruitment Limited
✨Brush Up on Your Language Skills
Since this role requires fluency in French, Dutch, or Swedish, make sure you practice speaking and writing in your chosen language. Prepare to demonstrate your language skills during the interview by discussing your previous experiences in that language.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their customer service philosophy will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about typical customer service scenarios you might encounter. Be ready to discuss how you would handle difficult customers or resolve common issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Team Spirit
This role is all about working in a fast-paced environment with a team. Be prepared to share examples of how you've successfully collaborated with others in previous roles, highlighting your ability to meet performance targets together.
