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- Tasks: Provide top-notch customer service in French via phone, email, and chat.
- Company: Join a dynamic team in Bournemouth focused on customer satisfaction.
- Benefits: Earn up to £12.50 per hour with flexible working hours.
- Why this job: Perfect for those who love helping others and solving problems in a vibrant environment.
- Qualifications: Fluent in French and strong English skills; previous customer service experience preferred.
- Other info: This is a temporary contract role with potential for growth.
Salary: Up to £12.50 per hour
Hours: Between the hours of 07:00am and 22:00pm (Monday to Friday)
Location: Bournemouth
Type: Temporary Contract
Key Responsibilities:
- Deliver high-quality customer service in French (spoken and written)
- Respond to customer queries via phone, email, and live chat in a timely and professional manner
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
- Provide accurate, valid, and complete information using the right tools and processes
- Maintain customer records by updating account information in internal systems
- Collaborate with internal departments to resolve complex issues
- Follow communication procedures, guidelines, and company policies
- Identify and escalate priority issues as needed
Requirements:
- Fluency in French (native or near-native level) and strong English communication skills
- Previous experience in customer service or a similar role is preferred
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and manage time effectively
- Strong problem-solving skills and attention to detail
- Comfortable using computers and customer support systems
- A positive attitude and a genuine desire to help others
Customer Service Advisor (French Speaking) employer: JDR Recruitment Limited
Contact Detail:
JDR Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (French Speaking)
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will prepare you for potential role-play exercises or situational questions during the interview.
✨Tip Number 3
Research StudySmarter and understand our values and mission. Being able to articulate why you want to work with us and how you align with our goals can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview that demonstrate your interest in the role and the company. This shows that you are proactive and genuinely interested in contributing to our team.
We think you need these skills to ace Customer Service Advisor (French Speaking)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in French and strong English communication skills in your CV and cover letter. Use specific examples of how you've used these skills in previous roles.
Showcase Customer Service Experience: Detail any previous experience in customer service or similar roles. Include specific achievements or situations where you successfully resolved customer issues, demonstrating your problem-solving skills.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Mention key responsibilities from the job listing and explain how your skills and experiences make you a perfect fit for the role.
Professional Presentation: Ensure your application documents are well-organised and free of errors. Use a clear format, professional language, and check for spelling and grammar mistakes before submitting.
How to prepare for a job interview at JDR Recruitment Limited
✨Showcase Your Language Skills
Since the role requires fluency in French, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions in French or even role-play a customer interaction. Practising common customer service scenarios in French can help you feel more confident.
✨Highlight Relevant Experience
If you've worked in customer service before, make sure to discuss your previous roles and how they relate to this position. Share specific examples of how you've resolved customer issues or improved service quality, as this will show your potential employer that you have the necessary experience.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples where you've successfully handled difficult situations or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate a Positive Attitude
A positive attitude is crucial in customer service roles. During the interview, convey your enthusiasm for helping others and your commitment to providing excellent service. This can set you apart from other candidates and show that you're a great fit for the team.
