At a Glance
- Tasks: Lead a team of advisors to achieve performance targets and deliver top-notch customer service.
- Company: Join a dynamic contact centre with a focus on teamwork and excellence.
- Benefits: Competitive salary, flexible shifts, and opportunities for career advancement.
- Other info: Full-time role with a supportive environment and growth potential.
- Why this job: Make a real difference by leading a team and enhancing customer experiences.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 26000 - 28000 £ per year.
Location: Middlewich
Salary: £26,000 - £28,000
Hours: Full-time, Monday to Friday 8am - 8pm, Saturday 8am - 1pm (shift flexibility may be required) - 37.5 Hours a Week
Overview
The Contact Centre Team Leader will be responsible for managing a team of advisors, ensuring performance targets are met while maintaining a high standard of customer service.
Locations
Senior Training Lead in Cheshire, Middlewich employer: JDR Recruitment Limited
As a Senior Training Lead at our Middlewich location, you will join a dynamic and supportive work culture that prioritises employee development and well-being. We offer competitive salaries, flexible working hours, and numerous opportunities for professional growth, making us an excellent employer for those seeking a meaningful career in customer service leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Training Lead in Cheshire, Middlewich
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with managing a team and hitting performance targets. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved customer service. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates like you!
We think you need these skills to ace Senior Training Lead in Cheshire, Middlewich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing teams and achieving performance targets. We want to see how you've led others to success, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Training Lead role. Share your passion for customer service and team leadership – we love to see that enthusiasm!
Showcase Relevant Skills:When filling out your application, emphasise skills like communication, problem-solving, and adaptability. These are key for a Contact Centre Team Leader, and we want to know how you’ve used them in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at JDR Recruitment Limited
✨Know Your Team Dynamics
Before the interview, research how a Contact Centre operates and what makes a successful team leader. Be ready to discuss your experience in managing teams and how you’ve motivated advisors to meet performance targets.
✨Showcase Customer Service Skills
Prepare examples that highlight your ability to maintain high standards of customer service. Think about specific situations where you resolved conflicts or improved customer satisfaction, as this will resonate well with the interviewers.
✨Flexibility is Key
Since the role requires shift flexibility, be prepared to discuss your availability and willingness to adapt to changing schedules. This shows that you’re committed and can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your interest in the company and the role. Inquire about team goals, training opportunities, or how success is measured in the contact centre. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
