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For Companies At a Glance
- Tasks: Be the go-to tech whiz for customers and fellow technicians, solving automotive queries.
- Company: Join a rapidly growing company that supports the automotive industry with innovative solutions.
- Benefits: Enjoy a competitive salary, bonus potential, and a fantastic benefits package.
- Why this job: This role offers career growth in a forward-thinking environment with a focus on customer service.
- Qualifications: Two years of dealership or aftermarket experience; ADAS knowledge is a plus.
- Other info: Remote work flexibility and a chance to make a real impact in the automotive sector.
The predicted salary is between 42000 - 49000 £ per year.
My client, specialising in technical support for the automotive industry, is experiencing rapid growth and is looking for a Senior Remote Technician to join their team on a permanent basis. This is a great opportunity to become part of a forward-thinking company with huge potential for career growth.
Job Function
- Act as a primary point of contact to customers and fellow technicians.
- Adequately explain technical diagnoses and needed repairs to customers and employees on a consistent basis.
- Triage customer jobs and calls to ensure a timely response and resolution of queries.
- Perform all necessary diagnostic scans.
- Quickly learn how to evaluate information and data and provide comprehensive interpretation of technical information.
- Drive customer service by assuring timely positive feedback.
Requirements
- Two years of car dealership experience OR experience in an aftermarket repair facility as an automotive technician.
- Experience working on ADAS systems is an advantage.
- Proficient in identification of faults on vehicles, module corrections, error messages, etc.
- OEM scan tool and/or aftermarket scan tool experience and knowledge.
- Experience of performing necessary diagnostic tests and have experience of working on ADAS systems, mobile OR in a workshop.
- Strong automotive mechanical and electrical diagnosis, problem solving and repair experience.
- Strong computer skills and understanding of Microsoft Office and web application software.
Great benefits package. Salary £35k plus (OTE 7.5k Bonus per annum).
Senior remote technician employer: JDR - Just Dynamic Recruitment
Contact Detail:
JDR - Just Dynamic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior remote technician
✨Tip Number 1
Familiarise yourself with the latest ADAS systems and technologies. Since experience in this area is an advantage, being able to discuss recent advancements or your hands-on experience with these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your diagnostic skills and be prepared to demonstrate your problem-solving abilities. You might be asked to explain how you would approach a specific technical issue, so having a few examples ready can showcase your expertise.
✨Tip Number 3
Highlight your customer service experience. As a Senior Remote Technician, you'll need to communicate effectively with customers and colleagues, so be ready to share instances where you've successfully resolved customer queries or improved service delivery.
✨Tip Number 4
Network within the automotive industry. Connecting with professionals in the field can provide insights into the company culture and expectations, and may even lead to referrals that could enhance your chances of landing the job.
We think you need these skills to ace Senior remote technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automotive technical support, especially any roles involving ADAS systems. Use specific examples to demonstrate your skills in diagnostics and problem-solving.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, particularly your experience with OEM and aftermarket scan tools.
Showcase Technical Skills: Clearly outline your technical skills related to automotive diagnosis and repair. Include any certifications or training that are relevant to the position, as this will strengthen your application.
Highlight Customer Service Experience: Since the role involves customer interaction, emphasise any previous experience you have in customer service. Provide examples of how you've effectively communicated technical information to customers in the past.
How to prepare for a job interview at JDR - Just Dynamic Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with automotive systems, especially ADAS. Highlight specific examples of diagnostic challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Communicate Clearly
Since you'll be acting as a primary point of contact, practice explaining technical concepts in simple terms. This will help you convey information effectively to both customers and colleagues during the interview.
✨Demonstrate Customer Service Skills
Prepare to share instances where you've gone above and beyond for customers. Emphasising your commitment to customer satisfaction will show that you understand the importance of driving positive feedback.
✨Familiarise Yourself with Tools
Brush up on your knowledge of OEM and aftermarket scan tools. Being able to discuss your hands-on experience with these tools will give you an edge, as it shows you're ready to hit the ground running.
