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For Companies At a Glance
- Tasks: Be the go-to tech whiz for customers and fellow technicians, solving automotive issues remotely.
- Company: Join a rapidly growing company that supports the automotive industry with innovative solutions.
- Benefits: Enjoy a competitive salary, bonus potential, and a fantastic benefits package.
- Why this job: This role offers career growth in a forward-thinking environment with a focus on customer service.
- Qualifications: Two years of dealership or aftermarket experience; ADAS knowledge is a plus.
- Other info: Work remotely while making a real impact in the automotive sector.
The predicted salary is between 35000 - 49000 £ per year.
My client, specialising in technical support for the automotive industry, is experiencing rapid growth and is looking for a Senior Remote Technician to join their team on a permanent basis. This is a great opportunity to become part of a forward-thinking company with huge potential for career growth.
Job Function
- Act as a primary point of contact to customers and fellow technicians.
- Adequately explain technical diagnoses and needed repairs to customers and employees on a consistent basis.
- Triage customer jobs and calls to ensure a timely response and resolution of queries.
- Perform all necessary diagnostic scans.
- Quickly learn how to evaluate information and data and provide comprehensive interpretation of technical information.
- Drive customer service by assuring timely positive feedback.
Requirements
- Two years of car dealership experience OR experience in an aftermarket repair facility as an automotive technician.
- Experience working on ADAS systems is an advantage.
- Proficient in identification of faults on vehicles, module corrections, error messages, etc.
- OEM scan tool and/or aftermarket scan tool experience and knowledge.
- Experience of performing necessary diagnostic tests and have experience of working on ADAS systems, mobile OR in a workshop.
- Strong automotive mechanical and electrical diagnosis, problem solving and repair experience.
- Strong computer skills and understanding of Microsoft Office and web application software.
Great benefits package. Salary £35k plus (OTE 7.5k Bonus per annum).
Senior remote technician employer: JDR - Just Dynamic Recruitment
Contact Detail:
JDR - Just Dynamic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior remote technician
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry, especially regarding ADAS systems. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the automotive sector, particularly those who work in technical support or as technicians. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully diagnosed and resolved technical issues in previous roles. Highlighting your problem-solving skills and customer service experience will set you apart from other candidates.
✨Tip Number 4
Research the company’s values and culture to align your responses during the interview. Showing that you understand their mission and how you can contribute to their growth will make a strong impression.
We think you need these skills to ace Senior remote technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automotive technical support, especially any roles involving ADAS systems. Use specific examples to demonstrate your skills in diagnostics and problem-solving.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, particularly your experience with OEM and aftermarket scan tools, and your ability to communicate technical information effectively.
Showcase Your Technical Skills: When detailing your experience, focus on your proficiency in identifying faults, performing diagnostic tests, and your familiarity with Microsoft Office and web applications. This will show that you have the necessary skills for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical role.
How to prepare for a job interview at JDR - Just Dynamic Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with automotive systems, especially ADAS. Highlight specific examples of diagnostic challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Communicate Clearly
Since you'll be acting as a primary point of contact, practice explaining technical concepts in simple terms. This will help you convey information effectively to both customers and colleagues during the interview.
✨Demonstrate Customer Service Skills
Prepare to share instances where you've gone above and beyond for customers. Emphasising your commitment to customer satisfaction will align well with the company's focus on driving positive feedback.
✨Familiarise Yourself with Tools
Brush up on your knowledge of OEM and aftermarket scan tools. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running in the role.
