At a Glance
- Tasks: Be the friendly voice for customers, helping them with queries and orders.
- Company: Join a global brand known for its excellent customer service.
- Benefits: Weekly pay, bonus opportunities, and potential for a permanent contract.
- Other info: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Kickstart your career with a global company and gain valuable experience.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
Customer Service Representative
£12.80 per hour + bonus opportunities
Ringwood
We are currently recruiting for a Customer Service Representative role on behalf of a global outsourcing client in Ringwood. You'll be for a well known brand acting as the first point of contact for a range of customer queries. This is a temporary to permanent role so it's a great chance to get your foot in the door with a global company.
This is an on site role with potential to move to hybrid once you're fully trained in the role.
What's on offer -
Weekly pay every Friday
Opportunity to secure a permanent contract
Annual bonus opportunities
Working for a well established, global organisation
What you'll be doing -
Responding to customer queries over the telephone and via email
Providing an excellent level of service to all customers
Show empathy and understanding to customers
Process customer orders and update records accurately
Discuss ad-ons and potentials to up sell where suitable
What we're looking for -
Previous experience within a customer service role
Contact centre experience is desirable but not essential
Ability to build rapport with customers
Computer literate and confident using various IT systems
Excellent communication skills
Hours of work -
Monday - Friday: 9am-5pm
We are looking to speak to suitable candidates for August start date! If you're interested, apply now and we'll be in touch.
JDRLeedsOffice
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
JDR is acting as an Employment Business in relation to this vacancy.
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Customer Service Representative in Ringwood employer: JDR - Just Dynamic Recruitment
Join a reputable and growing company as a Sales Administrator in the picturesque locations of Monmouth and Lydney, where you will enjoy a supportive work culture that values strong customer relationships and teamwork. With an immediate start and a temp to perm opportunity, you will benefit from a dynamic environment that encourages personal growth and development while ensuring a safe and inclusive workplace for all employees.
Contact Details:
JDR - Just Dynamic Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Ringwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JDR - Just Dynamic Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JDR - Just Dynamic Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Ringwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JDR - Just Dynamic Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at JDR - Just Dynamic Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JDR - Just Dynamic Recruitment!
How to prepare for a job interview at JDR - Just Dynamic Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
