Recruitment Resourcer

Job Title: Recruitment Resourcer – Contact Centre (Sales & Service)

Location: Manchester (with some initial travel to Bolton)

Contract Type: Permanent

Hours: 37.5hrs per week – 8:30am – 5pm (Mon-Fri)

Salary: Competitive

About the Role:

We are seeking a proactive and detail-oriented Recruitment Resourcer to join our high-performing Commercial & Contact Centre team. You will be responsible for sourcing and screening high volumes of candidates for contact centre sales and service roles, ensuring a seamless recruitment process that meets both business needs and compliance standards.

Key Responsibilities:

• Source, screen, and engage candidates for volume contact centre roles, with a focus on both inbound service and outbound sales positions.
• Use a variety of sourcing techniques including job boards, social media, internal databases, and direct outreach to build strong talent pipelines.
• Conduct initial telephone and video interviews to assess suitability, motivation, and job fit.
• Coordinate interview scheduling, feedback collection, and offer management in partnership with hiring managers and recruiters.
• Ensure all pre-employment checks are carried out efficiently and accurately, including:
• Right to Work verification (in accordance with UK employment legislation).
• DBS checks (Disclosure and Barring Service) for regulated roles or roles with access to sensitive data.
• Credit checks where applicable, particularly for roles involving financial information.
• Maintain accurate and up-to-date records within the applicant tracking system (ATS) and internal CRM.
• Support assessment centre coordination and onboarding processes for large intake cohorts.
• Contribute to continuous improvement initiatives within the recruitment team, especially around process efficiency and candidate experience.
• Work productively in line with KPIs and efficiencies; candidate registrations per week, interviews arranged vs interviews attended, offers to starters ratio, compliance accuracy etc

What We’re Looking For:

• Experience in a fast-paced, high-volume recruitment environment, ideally within contact centres or similar industries.
• Strong understanding of UK employment legislation, especially relating to Right to Work compliance.
• Familiarity with complex vetting requirements, including DBS and credit checks.
• Excellent organisational skills and attention to detail.
• Confident communicator with the ability to engage with candidates and hiring teams professionally and efficiently.
• Proficient in using recruitment systems and Microsoft Office Suite.

JDR is an equal opportunities employer

JDRCC