Customer Service Advisor Location: Cowes, Isle of White, UK Pay: Up to £13.20 per hour Job Type: Temporary for 12 Weeks Hours: Full-time The Role You will be the first point of contact for customers, helping with enquiries, providing updates and making sure queries are dealt with promptly and professionally. You will work closely with the engineering and service teams to keep customers informed and ensure work progresses smoothly. Key Responsibilities Handling customer enquiries by phone and email Responding to queries and providing accurate information Booking and coordinating engineering service visits Liaising with engineers and internal teams to arrange appointments Keeping customers updated on the progress of jobs Recording customer information and updating internal systems Handling complaints and resolving issues where possible Following up outstanding queries and work Processing service requests and general administration Providing a professional and helpful service at all times About You We're looking for someone who: Has previous customer service or administration experience Is confident speaking to customers over the phone and by email Has good communication and organisation skills Can manage several queries and tasks at once Is comfortable using Microsoft Office and computer systems Has good attention to detail Can remain calm and professional when dealing with difficult customers Works well as part of a team Has a practical, problem-solving approach Engineering industry experience would be useful but is not essential , as training will be provided. What's on Offer Pay of up to £13.20 per hour Full-time hours Training and support Opportunity to work within an established engineering services business Potential for the role to become permanent depending on performance and business requirements JDRCC JDR is acting as an Employment Business in relation to this vacancy. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy. TPBN1_UKTJ
Customer Service Advisor in Isle of Wight employer: JDR - Just Dynamic Recruitment
At JDR, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and innovation. Located in the vibrant area of South Bristol, our employees enjoy a healthy work-life balance with early finishes on Fridays, alongside opportunities for professional growth and development within the manufacturing and distribution sector. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
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JDR - Just Dynamic Recruitment Recruitment Team
