Real Time Analyst (RTA) - Contact Centre
Located in Rochdale | Full-Time | Temp to Perm | 100% Office-Based
Offering £27,000-£28,000 per annum - weekly pay, every Friday
Start Date: August 2026 | ASAP
We are currently recruiting for a Real Time Analyst (RTA) to join a busy and fast-paced Patient Engagement Centre based in Rochdale.
This is a key operational role responsible for monitoring and managing intraday performance across a blended environment, including inbound, outbound, and multi-channel patient engagement activity.
The Role
As a Real Time Analyst, you will play a critical part in ensuring operational performance, service levels, and patient experience targets are consistently achieved. You will work closely with operational teams to make real-time decisions and adjustments that optimise resource allocation, workflow management, and campaign performance.
Key responsibilities include:
Monitoring intraday performance across inbound, outbound, and digital channels
Building and scheduling SMS/text message campaigns
Managing outbound dialler activity and adapting contact strategies in real time
Making operational adjustments including:
Schedule changes
Queue prioritisation
Call routing
Agent allocation
Supporting productivity and service level achievement across all channels
Optimising staffing levels to meet fluctuating demand
Identifying operational risks and implementing corrective actions
Communicating performance updates and potential impacts to stakeholders
About You
We are looking for someone who thrives in a fast-moving environment and can confidently manage multiple priorities while making data-driven decisions in real time.
You will ideally have:
Previous experience in a Real Time Analyst, Workforce Management, or Contact Centre Planning role
Strong analytical and problem-solving skills
Experience working within a contact centre or patient engagement environment
Excellent communication and stakeholder management skills
Confidence using workforce management and dialler systems
What's on Offer
Temp to perm opportunity
37.5 hours per week
Rotating shifts between 8am - 8pm, Monday to Friday
Salary equivalent of £27,000 - £28,000
Fully office-based role in Rochdale
If you are highly organised, proactive, and passionate about delivering operational excellence and a high-quality patient experience, we'd love to hear from you.
JDRCC
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
JDR is acting as an Employment Business in relation to this vacancy.
TPBN1_UKTJ
Real Time Analyst - Contact Centre in Hope Valley employer: JDR - Just Dynamic Recruitment
Join a reputable and growing company as a Sales Administrator in the picturesque locations of Monmouth and Lydney, where you will enjoy a supportive work culture that values strong customer relationships and teamwork. With an immediate start and a temp to perm opportunity, you will benefit from a dynamic environment that encourages personal growth and development while ensuring a safe and inclusive workplace for all employees.
Contact Details:
JDR - Just Dynamic Recruitment Recruitment Team
