Field Support Technician

Field Support Technician

Stoke-on-Trent Full-Time 24000 - 36000 £ / year (est.) No home office possible
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JDR - Just Dynamic Recruitment

At a Glance

  • Tasks: Support sales and customer relations while installing and training on ADAS systems.
  • Company: Rapidly growing tech support company in the automotive industry.
  • Benefits: Competitive salary, bonus potential, and covered travel expenses.
  • Why this job: Join a forward-thinking team with huge career growth potential.
  • Qualifications: Experience with ADAS systems and strong automotive diagnostic skills required.
  • Other info: Dynamic role with opportunities for travel and professional development.

The predicted salary is between 24000 - 36000 £ per year.

My client, specialising in technical support for the automotive Industry, are experiencing rapid growth, and due to this, are looking for a Field Support Technician to join their team on a permanent basis. This is a great opportunity to become part of a forward thinking company, with huge potential for career growth.

Job Function

  • Primary focus will be to support Sales and customer relations, working closely with customers to understand their requirements from an ADAS perspective.
  • You will be required to work from a schedule of work, visiting repair shops across your dedicated area of the UK.
  • Role will include installation, as well as training the customer and conformity checks on a regular basis.
  • Performing all necessary diagnostic tests.

Requirements

  • A granular understanding of ADAS across multiple OEMs
  • Proficient in identification of faults on vehicles, module corrections, error messages etc
  • OEM scan tool and/or aftermarket scan tool experience and knowledge.
  • Experience of performing necessary diagnostic tests and have experience of working on ADAS systems, mobile OR in a workshop.
  • Two years of car dealership experience OR experience in an aftermarket repair facility as an automotive technician
  • Strong Automotive mechanical and electrical diagnosis, problem solving and repair experience
  • Strong computer skills and understanding of Microsoft Office and web application software
  • Clean driving licence

There may be a requirement for an overnight stay, dependant on workshop location at times. All expenses will be covered.

Great benefits package

Salary £40k plus (OTE 12k Bonus per annum)

Field Support Technician employer: JDR - Just Dynamic Recruitment

Join a dynamic and rapidly growing company in the automotive technical support sector, where your role as a Field Support Technician will not only allow you to engage directly with customers but also offers significant opportunities for career advancement. With a strong emphasis on employee development, a supportive work culture, and a comprehensive benefits package including travel expense coverage, this is an ideal environment for those looking to make a meaningful impact while enjoying a rewarding career.
JDR - Just Dynamic Recruitment

Contact Detail:

JDR - Just Dynamic Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Field Support Technician

✨Tip Number 1

Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Field Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Get hands-on! If you can, try to gain some practical experience with ADAS systems or diagnostic tools before your interviews. Showing that you’re not just knowledgeable but also experienced will make you stand out to potential employers.

✨Tip Number 3

Prepare for those tricky questions! Brush up on common interview questions related to automotive diagnostics and customer relations. We want you to be ready to showcase your problem-solving skills and how you handle customer interactions.

✨Tip Number 4

Apply through our website! We’ve got loads of resources to help you nail that application process. Plus, applying directly gives you a better chance of being noticed by hiring managers looking for someone just like you!

We think you need these skills to ace Field Support Technician

ADAS Knowledge
Fault Identification
Diagnostic Testing
OEM Scan Tool Experience
Aftermarket Scan Tool Knowledge
Automotive Mechanical Diagnosis
Automotive Electrical Diagnosis
Problem-Solving Skills
Repair Experience
Computer Skills
Microsoft Office Proficiency
Web Application Software Understanding
Customer Relations
Training Skills
Clean Driving Licence

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Field Support Technician role. Highlight your experience with ADAS systems and any relevant diagnostic skills. We want to see how your background fits perfectly with what we're looking for!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your skills can benefit our team. Keep it engaging and personal – we love to see your personality come through!

Showcase Your Technical Skills: Since this role involves a lot of technical know-how, make sure to showcase your experience with OEM and aftermarket scan tools. We want to know about your problem-solving abilities and how you've tackled challenges in the past.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!

How to prepare for a job interview at JDR - Just Dynamic Recruitment

✨Know Your ADAS Inside Out

Make sure you brush up on your knowledge of Advanced Driver Assistance Systems (ADAS) before the interview. Be prepared to discuss specific systems and how they work across different OEMs. This will show that you’re not just familiar with the technology, but that you can also apply it in real-world scenarios.

✨Showcase Your Diagnostic Skills

During the interview, be ready to talk about your experience with diagnostic tests and fault identification. Share specific examples of challenges you've faced and how you resolved them. This will demonstrate your problem-solving abilities and technical expertise, which are crucial for a Field Support Technician.

✨Highlight Your Customer Interaction Experience

Since the role involves working closely with customers, it’s important to showcase your experience in customer relations. Prepare anecdotes that illustrate how you’ve successfully communicated technical information to non-technical clients or trained customers on new systems. This will highlight your ability to build strong relationships.

✨Be Ready for Practical Scenarios

Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific issue on-site or how you would approach training a customer. Think through these scenarios beforehand so you can respond confidently and demonstrate your hands-on experience.

Field Support Technician
JDR - Just Dynamic Recruitment
Location: Stoke-on-Trent
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