At a Glance
- Tasks: Engage with customers to find their perfect broadband package and build lasting relationships.
- Company: Join a supportive and growing contact centre team focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, structured training, and clear career progression.
- Other info: Work in a modern, inclusive environment with regular feedback and development opportunities.
- Why this job: Make a real difference by helping customers connect to the world with the right broadband.
- Qualifications: Experience in telesales or customer service is a plus, but full training is provided.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a Residential Telesales Advisor to join a supportive, growing contact centre team. You will speak to residential customers, understand their needs, and help them choose the right broadband and connectivity package. This role suits someone who enjoys building rapport, solving problems, and working towards clear goals with strong team support.
What You'll Be Doing
- Speak with customers on inbound and outbound calls
- Understand customer needs and recommend suitable packages
- Build long-term customer relationships
- Use Salesforce to manage your pipeline
- Handle queries and objections professionally
- Work towards individual and team targets
- Keep accurate customer records
- Follow compliance and data protection standards
What We're Looking For
- Experience in telesales, customer service, or contact centres
- Confidence speaking to customers on the phone
- Good listening and communication skills
- A positive, reliable attitude
- Willingness to learn and develop
- Good organisation and time management
- Sales experience is useful but not essential. Full training is provided.
Desirable Experience
- Experience in telecoms, utilities, or subscriptions
- Experience working with commission structures
- Experience using CRM systems
What You'll Get
- Competitive basic salary
- Structured training and ongoing coaching
- Clear career progression
- Supportive management team
- Modern, inclusive workplace
- Regular feedback and development reviews
Performance Measures
- You will be supported to achieve:
- Sales quality and conversion
- Customer satisfaction
- Accurate CRM use
- Consistent attendance
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Broadband Sales Advisor employer: JDR - Just Dynamic Recruitment
Join a dynamic and inclusive team as a Broadband Sales Advisor, where your contributions are valued and supported by a dedicated management team. With competitive salaries, structured training, and clear career progression opportunities, you will thrive in a modern workplace that prioritises employee growth and satisfaction. Embrace the chance to build lasting customer relationships while working towards achievable goals in a collaborative environment.
Contact Details:
JDR - Just Dynamic Recruitment Recruitment Team
