At a Glance
- Tasks: Engage with customers to recommend the best broadband packages and build lasting relationships.
- Company: Join a supportive and growing contact centre team in Rochdale.
- Benefits: Competitive pay, structured training, career progression, and ongoing support.
- Other info: Full training provided; great opportunity for personal and professional growth.
- Why this job: Make a difference by helping customers find the right connectivity solutions.
- Qualifications: Experience in customer service or telesales; strong communication skills are a plus.
The predicted salary is between 13.84 - 13.84 £ per hour.
We are looking for a Residential Telesales Advisor to join a supportive, growing contact centre team. You will speak to residential customers, understand their needs, and help them choose the right broadband and connectivity package.
This role suits someone who enjoys building rapport, solving problems, and working towards clear goals with strong team support.
What You’ll Be Doing
- Speak with customers on inbound and outbound calls
- Understand customer needs and recommend suitable packages
- Build long-term customer relationships
- Use Salesforce to manage your pipeline
- Handle queries and objections professionally
- Work towards individual and team targets
- Keep accurate customer records
- Follow compliance and data protection standards
What We’re Looking For
- Experience in telesales, customer service, or contact centres
- Confidence speaking to customers on the phone
- Good listening and communication skills
- Willingness to learn and develop
- Good organisation and time management
- Sales experience is useful but not essential. Full training is provided.
Ideally, you will also have:
- Experience in telecoms, utilities, or subscriptions
- Experience working with commission structures
- Experience using CRM systems
What You’ll Get
- Competitive basic salary
- Structured training and ongoing coaching
- Clear career progression
- Supportive management team
- Regular feedback and development reviews
Performance Measures
You will be supported to achieve:
- Sales quality and conversion
- Accurate CRM use
Customer Care & Sales Advisor in Rochdale employer: Jdr---Just-Dynamic-Recruitment-1
Join our dynamic team in Rochdale as a Customer Care & Sales Advisor, where you'll enjoy a competitive salary and structured training that fosters your professional growth. Our supportive work culture prioritises teamwork and individual development, ensuring you have the tools and guidance needed to excel in your role while building meaningful relationships with customers.
Contact Details:
Jdr---Just-Dynamic-Recruitment-1 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Sales Advisor in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jdr---Just-Dynamic-Recruitment-1. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jdr---Just-Dynamic-Recruitment-1 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care & Sales Advisor in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jdr---Just-Dynamic-Recruitment-1:Your cover letter is your chance to shine! Tell us why you want to work at Jdr---Just-Dynamic-Recruitment-1 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jdr---Just-Dynamic-Recruitment-1!
How to prepare for a job interview at Jdr---Just-Dynamic-Recruitment-1
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
