At a Glance
- Tasks: Engage with customers to recommend the best broadband packages and build lasting relationships.
- Company: Join a supportive and growing contact centre team in Rochdale.
- Benefits: Competitive pay, structured training, career progression, and ongoing support.
- Other info: Full training provided; great opportunity for personal and professional growth.
- Why this job: Make a difference by helping customers find the right connectivity solutions.
- Qualifications: Experience in customer service or telesales; strong communication skills are a plus.
The predicted salary is between 13.84 - 13.84 £ per hour.
We are looking for a Residential Telesales Advisor to join a supportive, growing contact centre team. You will speak to residential customers, understand their needs, and help them choose the right broadband and connectivity package.
This role suits someone who enjoys building rapport, solving problems, and working towards clear goals with strong team support.
What You’ll Be Doing
- Speak with customers on inbound and outbound calls
- Understand customer needs and recommend suitable packages
- Build long-term customer relationships
- Use Salesforce to manage your pipeline
- Handle queries and objections professionally
- Work towards individual and team targets
- Keep accurate customer records
- Follow compliance and data protection standards
What We’re Looking For
- Experience in telesales, customer service, or contact centres
- Confidence speaking to customers on the phone
- Good listening and communication skills
- Willingness to learn and develop
- Good organisation and time management
- Sales experience is useful but not essential. Full training is provided.
Ideally, you will also have:
- Experience in telecoms, utilities, or subscriptions
- Experience working with commission structures
- Experience using CRM systems
What You’ll Get
- Competitive basic salary
- Structured training and ongoing coaching
- Clear career progression
- Supportive management team
- Regular feedback and development reviews
Performance Measures
You will be supported to achieve:
- Sales quality and conversion
- Accurate CRM use
Customer Care & Sales Advisor in Rochdale employer: Jdr---Just-Dynamic-Recruitment-1
Join our dynamic team in Rochdale as a Customer Care & Sales Advisor, where you'll enjoy a competitive salary and structured training that fosters your professional growth. Our supportive work culture prioritises teamwork and individual development, ensuring you have the tools and guidance needed to excel in your role while building meaningful relationships with customers.
Contact Details:
Jdr---Just-Dynamic-Recruitment-1 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Sales Advisor in Rochdale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their products and services. This will help you understand customer needs better and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be speaking with customers a lot, try role-playing with a friend or family member. This will help you feel more confident and improve your communication skills.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past jobs where you've built rapport or solved problems. This will help you stand out and show how you can contribute to the team.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to showcase your personality and enthusiasm for the role.
We think you need these skills to ace Customer Care & Sales Advisor in Rochdale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and telesales. We want to see how you've built rapport with customers and solved their problems, so don’t hold back on those examples!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care & Sales Advisor role. Show us your enthusiasm for helping customers and your willingness to learn.
Show Off Your Skills:In your application, mention any experience with CRM systems like Salesforce. If you’ve worked with commission structures or in telecoms, let us know! We love seeing relevant skills that can help you succeed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jdr---Just-Dynamic-Recruitment-1
✨Know Your Stuff
Before the interview, make sure you understand the broadband and connectivity packages offered by the company. Familiarise yourself with common customer queries and how to address them. This will show that you're proactive and genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking relevant questions. This not only shows that you’re engaged but also highlights your ability to understand customer needs, which is crucial for a Customer Care & Sales Advisor.
✨Showcase Your Rapport-Building Skills
Think of examples from your past experiences where you successfully built relationships with customers. Be ready to share these stories during the interview to illustrate your ability to connect with people, as this is key in telesales.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Prepare to handle a mock call where you might need to sell a package or resolve a customer issue. Practising this beforehand can help you feel more confident and showcase your sales skills effectively.
