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- Tasks: Handle customer orders, update clients, and resolve issues with a friendly approach.
- Company: Join a supportive team in North Preston with a focus on customer satisfaction.
- Benefits: Competitive salary, 28 days holiday, onsite parking, and flexible working options.
- Other info: Immediate start available with potential for permanent position in a friendly environment.
- Why this job: Make a difference by helping customers and enhancing their experience every day.
- Qualifications: Confident communicator with strong computer skills and a professional work ethic.
The predicted salary is between 28000 - 28000 £ per year.
Our client in North Preston is looking for a Customer Service/Sales Order taker to deal with the general public who are placing orders. You will be processing the orders, updating customers on deliveries as well as dealing with complaints and order issues. A confident communicator is required to deal with a variety of customers across the UK.
This role is available immediately with a start date w/c 18th May and the client is looking for a candidate to commence on a temporary basis with a view to being taken on permanently.
Temporary rate of pay: c£13.50 Annual Salary: c£28k
Working hours: 40 hours per week - Monday to Friday 8.30 - 5.00 with one in three Wednesdays half a day; however, you must be flexible to work from home to answer queries via email on a rota basis for 2 hours a day on a Saturday or Sunday.
The Role:
- Taking inbound calls from customers who wish to place orders
- Advising customers on product availability
- Updating clients records
- Processing orders and payments through the online systems
- Taking and processing PDQ payments
- Dealing with email queries regarding orders and ensuring that response is made
- Updating systems with address changes
- Dealing with product queries, dispatch issues and client complaints regarding deliveries - working with SLAs
Skills and Experience:
- Confident clear telephone manner
- Excellent computer skills including Microsoft Office, Word, Excel & Outlook - You will also be using various databases (CRMs)
- Excellent English grammar - with experience of emailing customers
- Able to prioritise own workload
- Professional work ethic
- Reliable
28 days holidays, onsite car parking, friendly small team environment, easy accessible by public transport.
Sales Order / Customer Service Adviser in Preston employer: Jdr---Just-Dynamic-Recruitment-1
Contact Detail:
Jdr---Just-Dynamic-Recruitment-1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Order / Customer Service Adviser in Preston
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires a confident communicator, try role-playing with a friend or family member. Focus on how you would handle customer queries and complaints effectively.
✨Tip Number 3
Be ready to showcase your tech skills! Brush up on Microsoft Office and any CRM systems you might have used. You could even mention specific examples of how you've used these tools to improve customer service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Sales Order / Customer Service Adviser in Preston
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about dealing with customers, make sure your application highlights your confident communication style. Use clear and concise language to demonstrate your ability to connect with people, just like you would on the phone or via email.
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! Tailor it to match the job description. Mention your experience with order processing and customer service, and how you’ve handled complaints in the past. This shows us you’re serious about the role and understand what we’re looking for.
Highlight Your Tech Savvy: We love candidates who are comfortable with technology! Make sure to mention your skills with Microsoft Office and any CRM systems you’ve used. This will reassure us that you can handle the online systems we use for processing orders and payments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Jdr---Just-Dynamic-Recruitment-1
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Sales Order/Customer Service Adviser role. Familiarise yourself with the tasks mentioned in the job description, like processing orders and handling customer complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires a confident communicator, practice speaking clearly and professionally. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries or complaints. This will help you feel more at ease during the actual interview.
✨Showcase Your Tech Savviness
The job mentions using various databases and Microsoft Office tools. Brush up on your computer skills and be ready to discuss your experience with these systems. If you have any specific examples of how you've used technology to improve customer service, be sure to share those!
✨Prepare Questions for Them
Interviews are a two-way street, so prepare some thoughtful questions to ask about the company culture, team dynamics, or what success looks like in this role. This shows that you're not just interested in the job, but also in how you can fit into their team and contribute positively.