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- Tasks: Provide exceptional customer service and assist patients with enquiries and appointment management.
- Company: Specialist provider of diagnostic and healthcare solutions collaborating with the NHS.
- Benefits: Earn £12.71 per hour, paid weekly, with potential for permanent position.
- Other info: Flexible working hours with a supportive team environment.
- Why this job: Make a real difference in patient care while developing your communication skills.
- Qualifications: Customer service experience preferred; open to various backgrounds.
The predicted salary is between 25000 - 27000 £ per year.
Location: Middlewich CW10
Salary: £12.71 per hour, paid weekly every Friday
Contract: Full time, temporary to permanent opportunity
Overview
Our client is a specialist provider of diagnostic and healthcare solutions. They collaborate with the NHS to improve patient care and services by offering a diverse array of medical and diagnostic services.
Responsibilities
- Provide exceptional customer service by handling inbound and outbound calls.
- Assist patients with enquiries, resolve issues, and give accurate information about medical services.
- Handle inbound and outbound calls from patients regarding booking or managing service appointments or follow‑up treatments.
- Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner.
- Liaise with patients to encourage attendance.
- Accurately document patient interactions, feedback, and follow‑up actions where required.
- Strive to meet performance targets to enhance personal development.
- Uphold a professional, friendly, and empathetic attitude when interacting with patients and colleagues.
- Maintain and ensure observation of robust quality assurance measures to meet national standards.
Qualifications
- Previous experience in a customer‑focused role; open to backgrounds in sales, contact centre, health and medical, telecoms, hospitality, retail, and aviation.
- Excellent written and verbal communication skills.
- Approachable, dedicated, and hardworking.
- Ability to handle sensitive conversations with empathy and resilience.
- Successful candidates will be required to provide and pass referencing.
Hours & Working Conditions
- Working on a rota basis between Monday and Friday, opening hours 8am‑8pm, occasional Saturday 8am‑1pm.
- 37.5 hours per week.
- Shift pattern rota basis.
Benefits
Pay: £12.71 per hour, paid weekly every Friday.
Patient Service Advisor in Middlewich employer: Jdr---Just-Dynamic-Recruitment-1
Contact Detail:
Jdr---Just-Dynamic-Recruitment-1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Advisor in Middlewich
✨Tip Number 1
Get to know the company! Research their values and services so you can show genuine interest during your conversations. This will help you connect better with the team and demonstrate that you're a great fit for their culture.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common patient queries and how to respond.
✨Tip Number 3
Be ready to showcase your empathy! In this role, you'll deal with sensitive situations, so think of examples from your past experiences where you've shown understanding and support. This will highlight your ability to handle tough conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Service Advisor in Middlewich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Service Advisor role. Highlight any customer service experience you have, especially in healthcare or similar fields. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional patient care and how your previous experiences make you a great fit for our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before submitting!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application progress. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Jdr---Just-Dynamic-Recruitment-1
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Service Advisor. Familiarise yourself with the types of calls you’ll be handling and the services offered. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients, practice articulating your thoughts clearly and empathetically. You might want to prepare examples from your past experiences where you successfully resolved customer issues or handled sensitive conversations. This will demonstrate your ability to communicate effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a frustrated patient or a complex booking issue. Think through potential scenarios and how you would approach them. This shows that you can think on your feet and are ready to tackle challenges head-on.
✨Emphasise Your Empathy and Resilience
In healthcare, empathy is key. Be prepared to discuss how you’ve shown understanding and support in previous roles. Highlight any experiences where you’ve had to remain calm under pressure or deal with sensitive topics, as this will resonate well with the interviewers.