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- Tasks: Provide IT support and ensure smooth operations for JDR staff globally.
- Company: Join JDR Cable Systems, a leader in innovative cable solutions.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Why this job: Be the tech hero who keeps our systems running smoothly!
- Qualifications: Knowledge of Microsoft Windows, networking, and problem-solving skills.
- Other info: Dynamic work environment with global reach and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
JDR Cable Systems are recruiting for an IT Systems Specialist, based from our brand new manufacturing facility in Cambois, Blyth. The Systems Specialist will provide IT Support to all members of JDR staff to ensure business continuity globally. This is a key role to support the function of the IT department within JDR Cable Systems.
As Systems Specialist, you will be responsible for:
- Carry out 1st Line Support investigation to ensure the swift resolution of support requests to enable JDR to function from an IT perspective.
- Assist with internal customer support by raising issues appropriately and professionally being responsible until resolved. Ensuring a smooth support service for internal customers so they are able to support the business.
- Take ownership of issues and ensure that they are resolved within SLA parameters to the highest customer service standards guaranteeing the continuity of service and give an overall good customer experience.
- Log all reported faults into the Company’s Helpdesk Management System allowing internal customers to keep up to date with the progress of their requests.
- Effectively deal with urgent escalations by working closely with other senior technical and management staff to resolve problems quickly and efficiently.
- Maintain a high degree of understanding of the network, systems and procedures to ensure a service delivery across JDR.
- Work closely with other members of the Helpdesk team to ensure that the Helpdesk is constantly updating its processes to meet the high expectations of the clients.
- Support remote offices in the UK, Europe, US and Thailand to enable business continuity and service globally.
- Improve on current and create new procedures in order to provide best possible support for the company’s clients.
You will have excellent knowledge in all versions of Microsoft Windows, Microsoft Office, Microsoft Teams and email along with Networking, Active Directory including good understanding of DNS and TCP/IP. With strong analytical and problem solving skills, you will have the ability to diagnose a range of technical issues and find appropriate solutions. With a professional approach, you will be confident to work under your own initiative, as well as part of a team. You will be adept at working under pressure, and have the ability to adopt a methodical approach to problem solving. Experience of wireless troubleshooting and networking would be advantageous but not essential, as would experience of working with Apple devices/IOS and Android devices.
IT Systems Specialist employer: JDR Cable Systems
Contact Detail:
JDR Cable Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Specialist
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Systems Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of systems like Microsoft Windows and Active Directory. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
When you get an interview, don’t just focus on your skills—show your personality! Companies like JDR Cable Systems want someone who fits into their culture, so be yourself and let your passion for IT shine through.
✨Tip Number 4
Finally, apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at JDR Cable Systems.
We think you need these skills to ace IT Systems Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Systems Specialist role. Highlight your experience with Microsoft Windows, Office, and any networking skills you have. We want to see how your background fits with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate strong analytical skills and a methodical approach to problem-solving.
Professional Yet Approachable: When writing your cover letter, strike a balance between professionalism and approachability. We’re looking for someone who can communicate effectively with internal customers while maintaining a friendly demeanour.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at JDR Cable Systems!
How to prepare for a job interview at JDR Cable Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Office, Teams, and networking basics. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your analytical skills in action and understand how you approach challenges.
✨Show Your Customer Service Side
Since this role involves supporting internal customers, be ready to talk about your experience in providing excellent customer service. Highlight instances where you took ownership of an issue and ensured it was resolved promptly. This will demonstrate your commitment to maintaining high service standards.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so think about times when you've worked closely with others to achieve a goal. Be prepared to discuss how you communicate with team members and handle escalations. This will show that you can work well under pressure and contribute positively to the Helpdesk team.
