Executive Client Partner in London

Based in our London studio, you’ll lead one of our flagship global brand partnerships, shaping the work, the relationship and the impact it creates. You’ll bring strategic clarity and commercial focus, partnering directly with senior client leaders to drive growth and creative distinction. You’ll balance big‑picture thinking with hands‑on leadership, guiding teams to deliver exceptional brand design and activation across every channel. Confident, collaborative and clear in your intent, you know how to inspire belief in the work and build relationships that last.

RESPONSIBILITIES

• Client partnership & leadership: Set the strategic direction for JDO’s most significant client partnerships. You help clients see further, guiding them through transformation and creating space for bold thinking. You keep us close to their business, and close to what matters.
• Business growth: Drive growth at a macro level, shaping opportunity across accounts, sectors and markets. You’re commercially intuitive, strategically generous and always thinking ahead. You bring a future lens to everything you touch.
• Client relationships & management: Lead with presence, perspective and integrity. You manage senior stakeholders with ease, navigating change, complexity and challenge with poise. Your relationships are built on truth, ambition and shared belief.
• Commercial acumen: Oversee commercial performance across portfolios. You balance the detail with the direction: building resilience into the business while maintaining quality, pace and profitability. You make decisions that protect and empower the work.
• Team leadership & mentoring: You grow leaders, not just manage teams. You mentor with care, give stretch with support and offer feedback that builds clarity and confidence. You know how to set standards without being rigid and how to lead without ego.
• Project management & operational excellence: Enable operational excellence at scale. You work across functions to ensure our biggest accounts run smoothly: from staffing and structures to systems and decision‑making. You help remove blockers and set others up to lead well.

LOCATION AND FLEXIBILITY

Full‑time (40 hours per week), with 3 days per week in the office.

EXPERIENCE

• 15+ years in client leadership within a creative agency environment, partnering with global brand owners in Personal Care or Beauty.
• Deep understanding of brand design, packaging, activation and e‑commerce, with a track record of shaping brand worlds that deliver both creative distinction and growth.
• Confident managing senior‑level client relationships (C‑Suite and Category Directors).
• Proven experience leading large‑scale, complex brand partnerships, guiding strategy, creativity and delivery across multiple markets and channels.
• Strong commercial and operational understanding, including forecasting, scoping and financial management.
• Experience mentoring and inspiring multidisciplinary teams, nurturing growth and accountability across all levels.

SOUNDS LIKE A FIT? LET'S TALK.

We’re looking for a strategic and commercially minded Executive Client Partner who knows how to build trusted senior relationships and turn creative ambition into lasting brand impact. If that sounds like you, we’d love to talk.

Please note: No recruiters please. Regretfully, we can’t always respond to every applicant, but we do try.

About us

JDO is an award‑winning design agency, expertly helping brands deliver on their promises by creating experiences people can see, feel, and believe. With boundless creativity and craftsmanship, we craft identities and brand worlds that drive success. Partnering with visionaries and disruptors alike, we turn brand promises into powerful belief. Our promise to every member of our team is a career that matters. One where your talent is recognised, your growth is supported, and your individuality is celebrated. Be part of a team that brings energy, generosity and craft into every room – and shows up for each other, every single day. Together, we design for distinction, push boundaries and stay curious, always seeking a better way. We believe creativity thrives on diversity – of background, identity, experience and thought. We’re committed to building a workplace where everyone feels safe, seen and supported to grow.