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- Tasks: Drive client projects with clarity, inspire teams, and shape outstanding brand designs.
- Company: Award-winning design agency known for creativity and collaboration.
- Benefits: Career growth, supportive environment, and a focus on individuality.
- Other info: Flexible work environment with opportunities to collaborate across two creative hubs.
- Why this job: Be at the heart of client partnerships and make a real impact in brand design.
- Qualifications: 3-5 years in client service or account management, preferably in a creative agency.
The predicted salary is between 40000 - 50000 £ per year.
Based out of our London studio, you’ll be at the heart of our client partnerships, driving projects with clarity and ambition while inspiring teams to deliver their best work. You’ll balance strategic thinking with seamless execution, building trust with clients and shaping brand design that’s both creatively outstanding and commercially sharp.
WHO YOU ARE
You’re dependable, thoughtful and increasingly autonomous, trusted to manage projects and relationships with confidence and care. You take real ownership of delivery, keeping things smooth, structured, and on brief. You think commercially and act proactively, balancing internal needs with client priorities. You’re growing into a strong partner who sees the bigger picture and helps others connect to it too. You bring energy, insight and a constant drive to do better – always reflecting JDO’s Promise & Belief in how you show up and support the work.
RESPONSIBILITIES
- Client partnership: Lead the day-to-day delivery across your accounts, managing timelines, tasks and expectations with clarity and care. You’re central to how clients experience JDO, balancing calm control with forward momentum. You help shape an environment where creative thinking can thrive because the foundations are solid.
- Business growth: Contribute to proposals and plans that speak clearly to client needs, with a strategic eye and creative understanding. You bring insight and thoughtfulness to every touchpoint, helping grow business organically by adding value beyond the brief.
- Client relationship management: Nurture trusted, warm and effective relationships with your direct client contacts. You manage expectations with integrity and openness: listening actively, responding thoughtfully and staying present even when things get complex.
- Project management & operational excellence: You’re across every detail of delivery, from timeline tracking and resource planning to status docs and contact reports. You don’t just chase; you connect the dots. You keep things tidy, timely and transparent so that creativity can move with freedom and focus.
- Commercial acumen: Own the financial tracking on your projects: keeping budgets, timelines and profitability in sync. You understand the numbers and use them to guide decisions. By protecting scope and staying alert to changes, you help ensure great work is delivered sustainably.
- Team leadership & mentoring: You lead by example, not by hierarchy but by action. You help create the conditions for your team to succeed: by being clear, reliable and inclusive. You share your learnings, bring calm under pressure and model what ‘on it’ looks like.
EXPERIENCE
- 3–5 years’ experience in a client service, account management or client partnership role
- Experience in a creative agency or brand/design environment would be strongly preferred
- Some exposure to FMCG, packaging, brand identity or campaign work would be useful, depending on the client portfolio
- Evidence of managing projects independently
LOCATION AND FLEXIBILITY
Full-time (40 hours per week), with 3 days per week in the office.
About us
JDO is an award‑winning design agency, expertly helping brands deliver on their promises by creating experiences people can see, feel, and believe. With boundless creativity and craftsmanship, we craft identities and brand worlds that drive success. Partnering with visionaries and disruptors alike, we turn brand promises into powerful belief. Our promise to every member of our team is a career that matters. One where your talent is recognised, your growth is supported, and your individuality is celebrated. We believe creativity thrives on diversity – of background, identity, experience and thought. We’re committed to building a workplace where everyone feels safe, seen and supported to grow.
Client Manager employer: JDO Ltd
Contact Detail:
JDO Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and values so you can show how you fit in. Practice common interview questions and think of examples that highlight your skills in client management and project delivery.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the conversation to remind them of your connection and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Show Your Strategic Thinking: When writing your application, make sure to highlight your strategic thinking skills. We want to see how you balance client needs with creative execution, so share examples of how you've done this in the past.
Be Clear and Concise: Clarity is key! Keep your application tidy and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the Client Manager role.
Demonstrate Your Relationship Management Skills: We love candidates who can build strong relationships. In your application, mention specific instances where you've nurtured client partnerships or managed expectations effectively. Show us how you connect with clients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at JDO!
How to prepare for a job interview at JDO Ltd
✨Know Your Clients
Before the interview, research the clients that the company works with. Understand their brand values and recent projects. This will help you demonstrate your strategic thinking and how you can contribute to nurturing those client relationships.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed projects in the past. Highlight your ability to keep timelines, budgets, and team dynamics in check. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Commercial Acumen
Prepare to talk about how you've used financial tracking to guide project decisions. Share instances where you balanced client needs with internal priorities, showing that you understand the importance of profitability while delivering great work.
✨Emphasise Team Leadership
Think of examples where you've led by action rather than authority. Discuss how you've created a supportive environment for your team, shared learnings, and modelled calmness under pressure. This will show that you embody the qualities they value in a Client Manager.