Supply Chain IT Systems Support Specialist - Maidenhead

JOB GOAL The OITS Specialist ensures that all application(s) related issues are promptly resolved and prevented, in order to maintain the highest degree service level at all times. The goal is to achieve zero touch order to cash process.

Responsibilities / Key activities

• Developing, maintaining, and optimizing EDI maps - Validating and ensuring the accuracy of EDI data, and troubleshooting/resolving EDI-related issues.
• Ensure all customer Idocs are properly received, incidents and problems logged/investigated and re-processed (Daily).
• Onboarding customers onto EDI and understanding their needs and requirements.
• Manage and implement new interfaces/changes.
• Initiate and lead the implementation of any system upgrade/changes affecting the OTC process in the countries’ existing information systems.
• Monitor the zero-touch execution of the OTC processes and actively take corrective actions through DTM or other.
• Develop procedures and standards for local external and local service parties.
• Raising and investigation of customer credits and ensuring month end processes are complete (work cross functionally on reducing credits).
• Audit control and compliance (Monthly and annually).
• Support the business in testing and implementation (Log and Test Incidents liaise with Accenture – Local IT & 3rd party providers).
• Monitor Release calendar and local coordination of system upgrades.
• Managing and performing a number of other supportive tasks assigned to OITS on a daily basis.
• Participate as Subject Matter Expert on local or global projects (Including weekly/monthly calls).
• Holiday and sickness cover for critical, scale account.

Qualifications

• Minimum of 3 years’ experience in an Application support or Key User role.
• Knowledge of SAP and Application Integration.
• Participation in an International ERP (SAP) Project.
• Eligibility to live and work in the UK without company sponsorship.
• Good understanding of the SAP application (Mandatory) and Integration with other applications through the use of Middleware (XI, VAN, etc.).
• Experience working with ERP systems and their process integration.
• Good overall knowledge and experience of the SC/OtC business processes.
• Excellent understanding of EDI systems.
• Capable in problem solving and root cause analysis.
• Continuous Improvement mindset.
• Data analytics and reporting skills (Analytical).
• Strong written and verbal communication.
• Excellent MS Office skills, specifically Excel.
• Ability to Lead and embrace change in the organization.
• Experience with system configuration and/or development is prerequisite.

Leadership Capabilities

• Create clarity & discipline.
• Drives a growth mindset.
• Build winning partnerships.
• Inspire a culture of pride & performance.
• Develop self & others.

Additional Information

Your application at JDE Peet's If you are interested in this career opportunity at JDE Peet's, apply and join us. After receiving your application, we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peet's would be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process.

Our DE&I Statement At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law. Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

Company Description Who we are? JDE Peet’s is the world's leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.

What’s it like to work at JDE Peet’s? We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea. We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth. At JDE Peet's, we believe it’s amazing what can happen over a cup of coffee or tea.