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- Tasks: Lead the shopfloor team, ensuring exceptional customer service and driving sales.
- Company: Join JD Group, a leading omni-channel retailer in sports fashion and outdoor gear since 1981.
- Benefits: Enjoy a 25% discount, monthly bonuses, health plans, and personal development opportunities.
- Why this job: Advance your management career in a dynamic environment focused on growth and innovation.
- Qualifications: Previous supervisory experience in retail and strong communication skills are essential.
- Other info: Opportunities for apprenticeships and access to exclusive discounts and well-being services.
The predicted salary is between 24000 - 36000 £ per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role overview: We are looking for an Enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff you will have avid collaboration opportunities with senior managers, championing yours and your teams career development.
Responsibilities:
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
- Ensure that stock replenishment is completed regularly.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role objectives and KPIs:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience:
- Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits: We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Floor Manager employer: JDEMEA
Contact Detail:
JDEMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with JD Sports' values and mission. Understanding their commitment to being a people-led, innovative, and customer-focused organisation will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed teams in previous roles. Highlighting your ability to drive team performance will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in retail and the sports fashion industry. Being knowledgeable about competitors and market dynamics will demonstrate your passion for the sector and your readiness to contribute to JD's growth.
✨Tip Number 4
Prepare to discuss how you would enhance customer satisfaction and operational excellence on the shop floor. Having specific strategies or ideas ready will show that you're proactive and ready to make an immediate impact.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Floor Manager position. Understand the responsibilities and skills required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant supervisory or management experience in retail. Emphasise your ability to drive sales, manage teams, and maintain high service standards, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the latest trends. Mention specific examples of how you've successfully led teams or improved customer satisfaction in previous roles.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to meet KPIs, such as sales targets or customer satisfaction scores. This will help you stand out as a strong candidate.
How to prepare for a job interview at JDEMEA
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Talk about your understanding of current trends and how they relate to JD Sports, as this will demonstrate your commitment to the role and the company.
✨Highlight Your Leadership Skills
As a Floor Manager, you'll be leading a team. Share specific examples from your previous experience where you successfully motivated and developed team members. This will show that you have the necessary skills to foster a positive work environment.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service. Prepare to discuss how you've handled difficult situations or complaints in the past. This will illustrate your ability to maintain high service standards and ensure customer satisfaction.
✨Demonstrate Your Attention to Detail
Discuss how you ensure high standards on the shop floor, including cleanliness and organisation. Providing examples of how you've maintained stock accuracy or improved visual merchandising will highlight your attention to detail, which is crucial for this role.
