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- Tasks: Lead a team to deliver exceptional customer service and enhance operational processes.
- Company: Join a leading coffee and tea company in Maidenhead with a vibrant culture.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and team performance.
- Qualifications: 5+ years in customer service leadership and strong SAP knowledge required.
- Other info: Dynamic role with the chance to shape service excellence.
The predicted salary is between 36000 - 60000 £ per year.
A leading coffee and tea company in Maidenhead is seeking a dynamic Customer Team Leader to oversee a team of customer service associates. You will manage day-to-day operations, ensure high levels of customer satisfaction, and implement process improvements.
The ideal candidate will have at least 5 years of experience in customer service leadership, strong people management capabilities, and a deep understanding of SAP systems. This role offers a chance to impact service levels and internal processes significantly.
Customer Service Team Lead — O2C & SAP Champion in Maidenhead employer: JDE Peet's
Contact Detail:
JDE Peet's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead — O2C & SAP Champion in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service leadership. Think about your past experiences and how they align with the role of a Customer Team Leader. We want you to shine!
✨Tip Number 3
Showcase your SAP knowledge! Be ready to discuss how you've used SAP systems in previous roles. This will demonstrate your expertise and make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Team Lead — O2C & SAP Champion in Maidenhead
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in customer service leadership. We want to see how you've managed teams and improved service levels in the past. Use specific examples to demonstrate your capabilities!
Get Familiar with SAP: Since this role requires a deep understanding of SAP systems, don’t forget to mention any relevant experience you have with SAP. We’re looking for candidates who can hit the ground running, so show us how you’ve used SAP to enhance customer service operations.
Focus on Customer Satisfaction: Make it clear how you’ve prioritised customer satisfaction in your previous roles. We love candidates who can share stories about how they’ve gone above and beyond to ensure customers are happy. This will really resonate with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JDE Peet's
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge before the interview. Be ready to discuss how you've used it in previous roles, especially in improving customer service processes. This will show that you’re not just familiar with the system but can leverage it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to manage day-to-day operations and ensure high levels of customer satisfaction.
✨Understand the Company Culture
Research the coffee and tea company’s values and mission. During the interview, relate your answers back to their culture and how you can contribute to it. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Process Improvement Questions
Be ready to discuss specific process improvements you've implemented in previous roles. Think about the impact these changes had on customer satisfaction and team efficiency. This will highlight your proactive approach and ability to drive positive change.
