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For Companies At a Glance
- Tasks: Lead a team to deliver outstanding customer service and manage daily operations.
- Company: Join a leading coffee and tea company with a passion for excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Why this job: Make a difference in customer experience while developing your leadership skills.
- Qualifications: Strong people management skills and knowledge of Order-to-Cash processes.
- Other info: Work in a dynamic environment with a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
A leading coffee and tea company in the UK is looking for a dynamic Customer Service Team Leader to manage a team of associates. You will supervise daily operations, ensure exceptional customer service, and resolve issues effectively.
The ideal candidate will have:
- Strong people management skills
- Excellent knowledge of Order-to-Cash processes
- High proficiency in SAP
This position is based in Maidenhead 3 days a week and requires weekend and holiday work according to a team rota.
Customer Service Team Lead — Drive CX & O2C Excellence in Maidenhead employer: JDE Peet's
Contact Detail:
JDE Peet's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead — Drive CX & O2C Excellence in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We want to show off our people management skills and how we handle Order-to-Cash processes!
✨Tip Number 3
Showcase your SAP knowledge during the interview. We should be ready to discuss specific examples of how we've used it to improve customer service or streamline operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly.
We think you need these skills to ace Customer Service Team Lead — Drive CX & O2C Excellence in Maidenhead
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in managing teams. We want to see how you've motivated and guided others to achieve great results, especially in customer service.
Demonstrate Your CX Knowledge: Since this role is all about driving customer experience, share specific examples of how you've improved customer satisfaction in previous roles. We love seeing real-life scenarios where you've made a difference!
Get Familiar with O2C Processes: Make sure you mention your understanding of Order-to-Cash processes. If you've worked with SAP before, don't forget to include that too! We’re looking for someone who can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JDE Peet's
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service principles and the Order-to-Cash processes. Be ready to discuss how you've handled customer issues in the past and how you can drive excellence in these areas.
✨Show Off Your People Management Skills
Prepare examples of how you've successfully led a team before. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your leadership capabilities.
✨Get Familiar with SAP
Since high proficiency in SAP is a must, make sure you can talk confidently about your experience with it. If you have any specific achievements or efficiencies you've created using SAP, be sure to highlight those.
✨Be Ready for Flexibility Questions
Given that the role requires weekend and holiday work, be prepared to discuss your availability and how you manage work-life balance. Showing that you're adaptable and committed will go a long way.
