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- Tasks: Lead the customer service team and enhance the order to cash process.
- Company: Join JDE Peet’s, a global leader in coffee and tea with rich heritage.
- Benefits: Enjoy personal growth opportunities, learning programmes, and a supportive work culture.
- Why this job: Make a real impact while working with a passionate team over coffee and tea.
- Qualifications: Experience in customer service and leadership skills are essential.
- Other info: Dynamic environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Who we are? JDE Peet’s is the world's leading pure‑play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.
What’s it like to work at JDE Peet’s? We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea. We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth. At JDE Peet's, we believe it’s amazing what can happen over a cup of coffee or tea. Apply to unleash a cup of amazing for your career. UNLEASH YOUR POSSIBILITY!
Find out more at Customer Service Team Leader assists the Customer Service Manager in the execution of local Customer Service activities and order to cash process. The Operations function ensures the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders. The function manages sourcing, procurement, manufacturing, supply chain (warehousing, logistics and distribution) and planning processes and ensures optimal alignment between demand and supply at a global scale.
Customer Service Team Lead in Maidenhead employer: JDE Peet's
Contact Detail:
JDE Peet's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JDE Peet’s on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching JDE Peet’s values and culture. Think about how your experience aligns with their mission of unleashing the possibilities of coffee and tea. Show them you’re not just a fit for the role, but for the company too!
✨Tip Number 3
Practice common interview questions, especially those related to customer service scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely excited about the opportunity.
We think you need these skills to ace Customer Service Team Lead in Maidenhead
Some tips for your application 🫡
Show Your Passion for Coffee and Tea: When writing your application, let your love for coffee and tea shine through! We want to see how you connect with our mission at JDE Peet’s. Share any personal experiences or insights that highlight your enthusiasm for the industry.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Team Lead role. Highlight relevant experience and skills that align with the job description. We appreciate when candidates take the time to show us why they’re a perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at JDE Peet's
✨Know Your Coffee and Tea
Familiarise yourself with JDE Peet’s brands and their unique offerings. Being able to discuss specific products like L’OR or Douwe Egberts shows your genuine interest in the company and its mission.
✨Showcase Your Leadership Skills
As a Customer Service Team Lead, you’ll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on conflict resolution and motivating others.
✨Understand the Order to Cash Process
Brush up on the order to cash process and be ready to discuss how you can optimise this for better customer satisfaction. Highlight any relevant experience you have that aligns with this function.
✨Emphasise Continuous Improvement
JDE Peet’s values innovation and improvement. Be prepared to share ideas on how you would enhance customer service operations and contribute to the company’s ambition of unleashing possibilities.
