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- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join JDE Peet’s, a global leader in coffee and tea with a rich history.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Why this job: Make a real difference by providing top-notch service to our valued customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
JDE Peet’s is the world's leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.
At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.
As a Customer Service Specialist, you will be the first point of contact for JDE customers and deliver customer services in line with defined policies and procedures. This is a B2B role; our customers are grocers, convenience and wholesale.
You will provide a complete order process and customer service facility to all customers and ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:
- Process customer orders according to target
- Number of end user customers on target
- Handling enquiries daily according to the defined target
The operations function ensures the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders. The function manages sourcing, procurement, manufacturing, supply chain (warehousing, logistics and distribution) and planning processes and ensures optimal alignment between demand and supply at a global scale.
Customer Service Specialist in Maidenhead employer: JDE Peet's
Contact Detail:
JDE Peet's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JDE Peet’s on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research JDE Peet’s brands and their customer service approach. Show us you’re passionate about coffee and tea, and how you can contribute to their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common customer service scenarios and how you’d handle them. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the JDE Peet’s team and unleashing your possibilities!
We think you need these skills to ace Customer Service Specialist in Maidenhead
Some tips for your application 🫡
Show Your Passion for Coffee and Tea: When writing your application, let your love for coffee and tea shine through! We want to see how you connect with our mission at JDE Peet’s. Share any personal experiences or stories that highlight your enthusiasm for the industry.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight relevant experience and skills that align with the job description. We appreciate when candidates take the time to show us why they’re a perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to understand your qualifications and what you can bring to the team.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at JDE Peet's
✨Know Your Coffee and Tea
Familiarise yourself with JDE Peet’s brands and products. Being able to discuss their coffee and tea offerings shows genuine interest and helps you connect with the company's mission. Brush up on the different types of coffee and tea, and maybe even share your personal favourites!
✨Master the Customer Service Basics
Understand the key principles of excellent customer service, especially in a B2B context. Be ready to discuss how you would handle common customer issues or inquiries. Think about examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your ability to resolve order and delivery issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers when discussing past challenges. This will help you convey your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use for customer service, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
