At a Glance
- Tasks: Manage and grow strategic relationships with Logistics Service Provider customers across EMEA.
- Company: Join a passionate team at Blue Yonder, a leader in digital supply chain solutions.
- Benefits: Enjoy a great work-life balance, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and innovation.
- Why this job: Be a trusted advisor and make a real impact on customer success and business outcomes.
- Qualifications: 3+ years in B2B account management or enterprise sales; strong relationship management skills required.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking a results-driven Sr Account Manager to manage and grow strategic relationships with Logistics Service Provider (LSP) customers across EMEA. Serving as a trusted advisor and primary point of contact, the Account Manager will drive customer success, retention, expansion, and executive engagement while coordinating cross-functional teams to deliver measurable business outcomes and maximize customer value. The role requires strong commercial acumen, exceptional relationship management skills, and the ability to navigate complex enterprise environments.
Key Responsibilities
- Own the full sales and account lifecycle for assigned LSP customers across EMEA: prospecting, discovery, solution design, proposal, negotiation, and close.
- Serve as the primary point of contact and trusted advisor to LSP clients; build and deepen executive-level relationships.
- Drive customer success, retention, and expansion initiatives that align with customer business objectives and deliver measurable outcomes.
- Coordinate cross-functional teams (solutions engineering, customer success, product, delivery, legal, finance) to ensure successful implementation and value realization.
- Develop account plans and strategies to maximize customer lifetime value and identify upsell/cross-sell opportunities.
- Maintain accurate CRM records, forecast pipeline, and report on account health and progress against targets.
- Lead executive business reviews and present ROI/value metrics tied to customer objectives.
- Monitor industry trends, competitive landscape, and regulatory considerations impacting LSPs in EMEA.
- Escalate and resolve customer issues promptly and drive continuous improvement efforts.
Qualifications
- 3+ years of B2B account management or enterprise sales experience; experience with LSPs, carriers, 3PLs, or supply chain/logistics providers strongly preferred.
- Proven track record of driving retention, expansion, and quota attainment in complex, multi-stakeholder sales cycles.
- Strong commercial acumen with the ability to develop business cases and demonstrate measurable ROI.
- Excellent relationship management and executive engagement skills; comfortable presenting to C-level stakeholders.
- Experience coordinating cross-functional teams to deliver enterprise solutions.
- Familiarity with logistics, supply chain processes, and technologies (e.g., TMS, WMS, EDI) is an advantage.
- Experience selling into EMEA markets and navigating regional/contractual/regulatory differences; multilingual skills a plus.
- Proficiency with CRM systems (e.g., Salesforce) and sales engagement tools.
- Bachelor’s degree preferred; equivalent experience acceptable.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers.
About Us
We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.
What do we do?
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences.
Senior Account Manager employer: JDA Software
Blue Yonder is an exceptional employer that prioritises employee growth and work-life balance, making it a standout choice for professionals in the logistics and supply chain sector. With a collaborative culture and recognition as a 'Best Place to Work - Employees' Choice' by Glassdoor, employees are empowered to tap into their potential while contributing to innovative solutions. Located in London, the company offers unique opportunities to engage with a diverse range of clients across EMEA, fostering meaningful relationships and driving impactful business outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and supply chain industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their approach to customer success and think of examples from your experience that align with their goals. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in account management and relationship building can drive results for their LSP customers. Keep it concise but impactful – we want them to remember you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. Let’s get you that Senior Account Manager role!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience with LSPs and any relevant achievements that showcase your ability to drive customer success and retention.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed complex relationships and delivered measurable outcomes in previous positions.
Showcase Your Commercial Acumen:In your application, demonstrate your strong commercial acumen. Include examples of how you've developed business cases or driven expansion initiatives that align with customer objectives.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at JDA Software
✨Know Your Numbers
As a Senior Account Manager, you'll need to demonstrate your commercial acumen. Brush up on key metrics related to customer retention and expansion. Be ready to discuss specific examples of how you've driven measurable outcomes in previous roles.
✨Build Relationships Before the Interview
Since relationship management is crucial for this role, try to connect with current employees or industry professionals before your interview. This can give you insights into the company culture and help you tailor your responses to show how you can fit in and contribute.
✨Prepare for Executive Engagement
You'll be presenting to C-level stakeholders, so practice articulating your value proposition clearly and confidently. Prepare a few case studies that highlight your success in managing complex sales cycles and driving ROI for clients.
✨Understand the Logistics Landscape
Familiarise yourself with current trends and challenges in the logistics and supply chain sector, especially in EMEA. Being knowledgeable about industry specifics will not only impress your interviewers but also show that you're genuinely interested in the role and its challenges.
