At a Glance
- Tasks: Manage and grow strategic relationships with Logistics Service Provider customers across EMEA.
- Company: Join a passionate team at Blue Yonder, a leader in digital supply chain solutions.
- Benefits: Enjoy a competitive salary, great work-life balance, and recognition as a top workplace.
- Other info: Collaborative environment with opportunities for professional development and career advancement.
- Why this job: Be a trusted advisor and drive real impact in customer success and business growth.
- Qualifications: 3+ years in B2B account management or enterprise sales; logistics experience preferred.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking a results-driven Sr Account Manager to manage and grow strategic relationships with Logistics Service Provider (LSP) customers across EMEA. Serving as a trusted advisor and primary point of contact, the Account Manager will drive customer success, retention, expansion, and executive engagement while coordinating cross-functional teams to deliver measurable business outcomes and maximize customer value. The role requires strong commercial acumen, exceptional relationship management skills, and the ability to navigate complex enterprise environments.
Key Responsibilities
- Own the full sales and account lifecycle for assigned LSP customers across EMEA: prospecting, discovery, solution design, proposal, negotiation, and close.
- Serve as the primary point of contact and trusted advisor to LSP clients; build and deepen executive-level relationships.
- Drive customer success, retention, and expansion initiatives that align with customer business objectives and deliver measurable outcomes.
- Coordinate cross-functional teams (solutions engineering, customer success, product, delivery, legal, finance) to ensure successful implementation and value realization.
- Develop account plans and strategies to maximize customer lifetime value and identify upsell/cross-sell opportunities.
- Maintain accurate CRM records, forecast pipeline, and report on account health and progress against targets.
- Lead executive business reviews and present ROI/value metrics tied to customer objectives.
- Monitor industry trends, competitive landscape, and regulatory considerations impacting LSPs in EMEA.
- Escalate and resolve customer issues promptly and drive continuous improvement efforts.
Qualifications
- 3+ years of B2B account management or enterprise sales experience; experience with LSPs, carriers, 3PLs, or supply chain/logistics providers strongly preferred.
- Proven track record of driving retention, expansion, and quota attainment in complex, multi-stakeholder sales cycles.
- Strong commercial acumen with the ability to develop business cases and demonstrate measurable ROI.
- Excellent relationship management and executive engagement skills; comfortable presenting to C-level stakeholders.
- Experience coordinating cross-functional teams to deliver enterprise solutions.
- Familiarity with logistics, supply chain processes, and technologies (e.g., TMS, WMS, EDI) is an advantage.
- Experience selling into EMEA markets and navigating regional/contractual/regulatory differences; multilingual skills a plus.
- Proficiency with CRM systems (e.g., Salesforce) and sales engagement tools.
- Bachelor’s degree preferred; equivalent experience acceptable.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers.
About Us
We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.
What do we do?
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences.
Senior Account Manager in London employer: JDA Software
Blue Yonder is an exceptional employer that champions a collaborative and respectful work culture, offering a great work-life balance and recognition as a 'Best Place to Work - Employees' Choice' by Glassdoor. As a Senior Account Manager, you will have the opportunity to drive customer success across EMEA while working alongside a talented team of innovators, with ample opportunities for professional growth and development in the dynamic field of digital supply chain solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and supply chain industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with LSPs and your success in driving customer retention and expansion. Use specific examples to demonstrate your impact.
✨Tip Number 3
Prepare for those interviews! Research the company and its values, and think about how your skills align with their needs. Be ready to discuss how you can help them achieve measurable outcomes and drive customer success.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications from passionate candidates who are eager to join our team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience with LSPs and any relevant achievements that showcase your ability to drive customer success and retention.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've managed complex relationships and delivered measurable outcomes in previous positions.
Showcase Your Commercial Acumen:We want to see your strong commercial acumen in action! Include examples of how you've developed business cases or demonstrated ROI in your past roles, especially in B2B environments.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at JDA Software
✨Know Your Stuff
Before the interview, dive deep into the logistics and supply chain industry. Familiarise yourself with current trends, challenges, and key players in the EMEA market. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built and maintained relationships with clients, especially at the executive level. Be ready to discuss specific strategies you used to drive customer success and retention, as this is crucial for the Senior Account Manager position.
✨Demonstrate Commercial Acumen
Think about how you can present a business case during the interview. Be prepared to discuss measurable outcomes from your previous roles, including any upsell or cross-sell opportunities you've identified and acted upon. This will highlight your ability to deliver value to customers.
✨Practice Cross-Functional Coordination
Since the role involves working with various teams, prepare to discuss your experience in coordinating cross-functional efforts. Share specific instances where you led projects that required collaboration across different departments, showcasing your ability to drive successful implementations.
