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- Tasks: Supervise staff, enhance customer service, and drive sales in a dynamic retail environment.
- Company: Join JD Group, a leading retailer known for its passion for sports and outdoor gear.
- Benefits: Enjoy 25% off products, monthly bonuses, gym discounts, and access to personal development courses.
- Why this job: Be part of a vibrant team, develop your skills, and make a real impact on customer experience.
- Qualifications: Previous supervisory experience in retail, strong communication skills, and a passion for the latest trends.
- Other info: Opportunities for apprenticeships and volunteering with JD Foundation to drive positive change.
The predicted salary is between 24000 - 36000 £ per year.
Being part of the store's Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI's:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience:
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Supervisor - Blacks - Part Time employer: JD
Contact Detail:
JD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Blacks - Part Time
✨Tip Number 1
Familiarise yourself with the latest retail trends and competitors in the market. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry, which is crucial for a supervisory role.
✨Tip Number 2
Showcase your previous supervisory or team leader experience by preparing specific examples of how you've successfully managed teams in fast-paced environments. Highlight any achievements related to customer service and sales targets to make a strong impression.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or discussions with friends. Being able to articulate your thoughts clearly and confidently is essential for a supervisory position where you'll be training and mentoring staff.
✨Tip Number 4
Prepare to discuss how you would maintain high visual merchandising standards and ensure stock accuracy. Think of creative ways to present these ideas, as this will show your attention to detail and commitment to maintaining store standards.
We think you need these skills to ace Supervisor - Blacks - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory or team leader experience in a retail environment. Emphasise your skills in customer service, staff training, and sales targets to align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail and understanding of current trends. Mention specific examples of how you've successfully managed teams or improved customer service in previous roles.
Highlight Key Skills: In your application, focus on key skills such as strong communication, attention to detail, and the ability to maintain high standards. These are crucial for the supervisor role and should be evident in your written application.
Showcase Achievements: Include quantifiable achievements in your application, such as exceeding sales targets or improving customer satisfaction scores. This will demonstrate your capability to contribute positively to the store's objectives.
How to prepare for a job interview at JD
✨Showcase Your Customer Service Skills
As a supervisor, you'll need to deliver excellent customer service. Be prepared to discuss specific examples of how you've handled customer complaints or inquiries in the past. Highlight your ability to maintain high standards and ensure staff appearance aligns with company guidelines.
✨Demonstrate Leadership Experience
Since the role involves supervising staff, it's crucial to showcase your previous supervisory or team leader experience. Talk about how you've coached and mentored individuals, and provide examples of how you've driven sales targets through effective team management.
✨Understand Visual Merchandising
Familiarise yourself with visual merchandising techniques, as maintaining high standards on the shop floor is key. Be ready to discuss how you would use engaging visual techniques to enhance product presentation and drive sales.
✨Prepare for KPI Discussions
The interview may involve discussions around KPIs such as sales targets and Net Promoter Score. Brush up on these metrics and be prepared to explain how you would contribute to achieving or exceeding them in your role as a supervisor.
