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- Tasks: Lead and motivate your store team to deliver exceptional customer service.
- Company: GO Outdoors is all about innovation and helping people enjoy the outdoors.
- Benefits: Enjoy perks like staff discounts, bonus schemes, and personal development opportunities.
- Why this job: Join a passionate team and make a real impact in a fun retail environment.
- Qualifications: 2+ years of management experience in retail and a passion for customer service.
- Other info: Be part of a culture that values feedback and team development.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
GO Outdoors – Department Manager
GO Outdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value. Our Members Card scheme allows us to help people step into the outdoors whether it’s to go walking, camping, cycling or fishing. These larger format stores display unique product areas and displays, housing strong exclusive brands such as Hi-Gear, North Ridge and OEX.
Role Overview:
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Key Duties/Responsibilities:
- Support the Store Manager lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a store that is a safe and compliant operating environment for all colleagues and customers.
- Deliver our financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Duty manage and take responsibility for the store in the Store Manager’s absence.
Skills/Experience/Knowledge preferred:
- Great coaching, mentoring and team building skills that drive team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar format of retail.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Be able to demonstrate the ability to improve store performance & standards through effective planning.
- Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
Leadership Behaviours:
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two-way, clear, and honest feedback.
- Builds great relationships.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
- Incremental Holiday Allowance
- Discretionary Bonus Scheme
- Staff Discount On JD Group and other brands within the organisation
- Discounted Memberships at JD Gyms
- Personal development opportunities to learn and develop at work.
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Department Manager employer: JD
Contact Detail:
JD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager
✨Tip Number 1
Familiarize yourself with GO Outdoors' values and mission. Understanding their focus on innovation and customer service will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in coaching and mentoring teams. Be ready to share specific examples of how you've motivated your team in previous roles, as this is crucial for the Department Manager position.
✨Tip Number 3
Research local market trends and competitor activities in the outdoor retail space. Being knowledgeable about the community and demonstrating how you can leverage this information to grow the business will set you apart.
✨Tip Number 4
Prepare to discuss your approach to maintaining high store standards and exceptional customer service. Think of ways you've successfully improved store performance in the past, as this will resonate well with the hiring team.
We think you need these skills to ace Department Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Department Manager position at GO Outdoors. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your management experience, particularly in retail. Provide specific examples of how you've successfully led teams, improved customer service, and achieved financial targets.
Showcase Leadership Skills: Demonstrate your coaching and mentoring abilities in your application. Use concrete examples to illustrate how you've motivated teams and created a positive work environment in previous roles.
Personalize Your Application: Make sure to personalize your cover letter by addressing it to the hiring manager if possible. Express your passion for outdoor activities and how it aligns with GO Outdoors' mission to enhance customer experiences.
How to prepare for a job interview at JD
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and mentoring to drive performance.
✨Emphasize Customer Service Excellence
Highlight your passion for customer service and provide specific instances where you've gone above and beyond to exceed customer expectations. This will show that you align with GO Outdoors' commitment to exceptional service.
✨Know Your KPIs
Familiarize yourself with key retail KPIs and be ready to discuss how you've used them to improve store performance in previous roles. This knowledge will demonstrate your ability to control costs and increase sales effectively.
✨Understand Local Market Trends
Research local market trends and competitor activities relevant to GO Outdoors. Be prepared to discuss how you can identify growth opportunities within the community, showcasing your strategic thinking and market awareness.
