Project CRM Assistant - 6 month FTC in Manchester

We’re looking for 3 Project CRM Assistants to join our CRM team! Working in a fast‑paced customer‑centric team, you will support a performance‑focused CRM strategy to engage and encourage customers to respond and convert, driving loyalty, profitability and lifetime value. Please note, there are 3 CRM Assistant roles available.

What will you do as a Project CRM Assistant here at N Brown?

• Support the end‑to‑end process of creation and deployment of targeted and personalised CRM campaigns (Email, Push, Paper & SMS) to achieve the commercial targets.
• Work within the CRM team to support the development and growth of the customer base, playing a contributing role in the creation of weekly, monthly & seasonal plans and objectives to maximise response.
• Utilise customer segmentation to deliver targeted customer programmes driving profitable performance.
• Produce weekly results and analysis, supplying recommendations for future actions.
• Work in collaboration with colleagues in other departments to ensure the commercial objectives are met effectively, efficiently, on time and within budget.

What skills and experience will you have?

• The right candidate will be self‑motivated, enthusiastic, eager to learn with a knowledge of CRM.
• Experience of working in a complex and fast‑paced environment.
• Relevant Marketing degree.
• Microsoft suites and experience with CRM tools and systems.

What’s in it for you?

• Hybrid working
• 24 days holiday (+ 8 bank holidays)
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Stream – a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts
• Life Assurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

About N Brown

N Brown is a leading UK digital retail platform for clothing, footwear, home and technology, headquartered in Manchester. We’re an equal opportunity employer and value diversity.