Fraud Strategy Manager

We’re looking for a Fraud Strategy Manager to join our Fraud team

We are seeking a highly skilled and experienced Fraud Strategy Manager; you will play a pivotal role in protecting the organisation and its customers from financial crime. This role demands a strategic thinker with deep expertise in fraud risk, strong analytical capabilities, and the ability to influence stakeholders across the business.

This is a key role in the Financial Services business which provides leadership and ownership in managing fraud strategy. You will lead on the development and execution of fraud prevention, conduct risk assessments, and collaborate with cross-functional teams to identify and mitigate fraud threats.

You will report to the Senior Manager of Fraud Strategy and Analytics who is responsible for maintaining proportionate fraud prevention strategies to protect the business from fraud and other financial crime. In the role you will work closely with other teams in the wider organisation, e.g. Retail, Customer Operations, Warehouse Operations, Risk and Compliance, and Digital Operations.

What will you do as a Fraud Strategy Manager at N Brown?

• Set and manage fraud strategy to meet the fraud risk appetite
• Oversee risk assessments, monitor policy governance and ensure plans are maintained for changes in products, services or the fraud environment.
• Lead the design and implementation of fraud prevention strategies across products, services, and customer journeys.
• Champion upstream control improvements and influence change outside of fraud systems.
• Conduct fraud risk assessments (FRAs) to identify vulnerabilities in existing and new processes.
• Perform root cause analysis on fraud incidents and deliver actionable recommendations.
• Monitor fraud trends and emerging threats, incorporating insights into strategic planning.
• Collaborate with other areas of the business e.g., Fraud Operations, Digital Operations, Retail teams to ensure robust fraud controls.
• Provide recommendations to senior stakeholders to support fraud-related decision-making and risk assessments.
• Engage with external industry bodies and vendors to stay ahead of fraud trends and technologies.
• Deliver fraud awareness initiatives across the organisation.
• Translate technical standards and policies into strategic priorities for business units.
• Evaluate emerging technologies and tools to enhance fraud detection and prevention capabilities.
• Lead technology engagement, support RFPs and innovation proposals with industry insights and impact assessments.

What skills and experience will you have?

• Proven experience in fraud strategy, risk management and financial crime prevention.
• Strategic thinker with a demonstrated ability to solve problems, anticipate future fraud threats and solutions to these.
• Strong knowledge of UK fraud legislation, regulatory requirements (e.g., FCA, AML), and industry best practices.
• Strong understanding of fraud typologies, fraud systems, and regulatory frameworks.
• Excellent communication and stakeholder management skills, with the ability to influence at senior levels.
• Experience in conducting fraud risk assessments and implementing anti-fraud controls.
• Knowledge of financial services and the broader impact of fraud on business operations.
• Understanding of fraud detection tools, case management systems, and data analysis platforms.
• Good understanding of fraud and non-fraud chargebacks and how 3DS liability shift works.
• Confident to speak up to ensure fraud risks are understood and mitigated
• It would be desirable to be familiar with data analytical tools (e.g. SAS, SQL), but not essential

What’s in it for you?

• Hybrid working(2-3 days in the office)
• 24 days holiday (+ 8 bank holidays)
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

N Brown – who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list – as voted for by our very own colleagues!

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our working hours are 36.17 per week and our core working hours are between 10am – 4pm. Given we don’t have strict working hours you can find the working pattern that’s right for you.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Please know your application is being reviewed by a real human being, not AI. We value your interest in joining us and appreciate you taking the time to submit your application.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!

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