At a Glance
- Tasks: Lead the night shift, ensuring top-notch customer service and safety.
- Company: Join Wetherspoon, a welcoming and inclusive workplace.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Perfect for those seeking a dynamic role with career growth potential.
- Why this job: Make a difference in guests' experiences while developing your leadership skills.
- Qualifications: Must be over 18, with great communication and customer service skills.
The predicted salary is between 29120 - 29120 £ per year.
Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.
Responsibilities:
- Ensure the delivery of high standards of customer service and safe operation of the hotel overnight, including handling reservations and enquiries.
- Complete hourly security checks and be responsible for evacuation in emergencies.
- Maintain the duty manager logbook and report all accidents and incidents accurately.
- Adhere to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety.
Qualifications:
- Professional and well presented.
- Good conversational English and excellent customer service focus.
- Ability to communicate with people at all levels.
- Self‑motivated and enthusiastic.
- Ability to respond well to pressure and to handle people in emergency or conflict situations.
- Fixed place of residence reasonably close to the pub and proof of right to work in the UK.
- Must be over 18 to work in our hotels.
Wetherspoon promotes an inclusive working environment where everyone is welcome. When you’re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us.
Overnight Hotel Shift Lead employer: JD Wetherspoon
Wetherspoon is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and personal growth. As an Overnight Hotel Shift Lead at The Duke of Wellington in Minehead, you will benefit from flexible hours, competitive pay, and the opportunity to develop your customer service skills in a supportive environment. Join us to be part of a team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Overnight Hotel Shift Lead
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to hotels you’re interested in and ask if they have any upcoming vacancies.
✨Tip Number 3
Show off your personality! When you get an interview, let your enthusiasm for customer service shine through. Share stories that highlight your skills in handling pressure and emergencies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our team directly.
We think you need these skills to ace Overnight Hotel Shift Lead
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure guests have a great time, especially during those late-night shifts!
Be Clear About Your Availability:Since the role requires flexibility, let us know your availability upfront. We appreciate candidates who can work various shifts, so don’t be shy about sharing your schedule!
Demonstrate Your Problem-Solving Skills:In your application, share examples of how you've handled emergencies or conflicts in the past. We love seeing how you keep calm under pressure and ensure safety for everyone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JD Wetherspoon
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided excellent service in the past. This role is all about maintaining high standards, so showing you understand what that means is key.
✨Understand Fire Safety Protocols
Since fire safety is a big part of this job, make sure you know the basics of fire safety procedures. Familiarise yourself with common protocols and be prepared to discuss how you would handle an emergency situation. This shows you're serious about safety and responsibility.
✨Show Off Your Communication Skills
This position requires good conversational English and the ability to communicate effectively. Practice speaking clearly and confidently about your experiences. You might even want to role-play some scenarios with a friend to get comfortable with handling enquiries or conflicts.
✨Be Ready for Flexibility
The job requires flexible hours, so be prepared to discuss your availability openly. Highlight your willingness to adapt to different shifts and your self-motivation. Employers appreciate candidates who can demonstrate they’re ready to step up when needed.
