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For Companies At a Glance
- Tasks: Lead the team, enhance customer service, and manage daily operations.
- Company: Join JD Sports, a leading retailer known for its dynamic work environment.
- Benefits: Enjoy staff discounts, bonus schemes, and personal development opportunities.
- Why this job: Be part of a vibrant team that values growth and customer satisfaction.
- Qualifications: Retail management experience is a plus; strong communication and IT skills required.
- Other info: Perfect for those looking to kickstart their career in retail management.
The predicted salary is between 28800 - 43200 £ per year.
Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Customer Service
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Provide customers with excellent levels of Customer service.
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Deal with customer complaints and enquires, providing the best possible outcome.
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Ensure the personal appearance of sales staff is in line with company guidelines.
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Have an understanding of the Customer Service measuring programme.
Sales
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Ensure that targets are achieved and, where possible, exceeded.
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Monitor staff service levels in order to maximise store sales.
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Utilise in-store devices, making sure that the customer is offered the whole product range.
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Use reports to assist you in product placement of key selling lines.
Visual Merchandising
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Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
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Provide assistance with the maintenance of standards on the sales floor.
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Keep stock clean and presentable at all times.
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Retail Management experience would be advantageous
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Excellent Time Management skills
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Strong verbal and written communication skills.
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IT skills- Microsoft Outlook, Word and Excel.
Training & Development
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Encourage personal progression throughout your store
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Provide assistance with the induction and training of new starters.
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Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.
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Retail Supervisor experience would be advantageous.
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Excellent Time Management skills
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Strong verbal and written communication skills.
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IT skills- Microsoft Outlook, Word and Excel.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
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Incremental Holiday Allowance
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Discretionary Bonus Scheme
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Staff Discount On JD Group and other brands within the organisation
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Personal development opportunities to learn and develop at work.
Supervisor employer: JD Sports
Contact Detail:
JD Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarize yourself with the latest customer service techniques and trends. This will not only help you understand what is expected in the role but also allow you to demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your experience in retail management by preparing specific examples of how you've successfully led a team or improved customer service in previous roles. This will highlight your suitability for the Supervisor position.
✨Tip Number 3
Brush up on your IT skills, especially in Microsoft Outlook, Word, and Excel. Being proficient in these tools will be crucial for managing reports and communication effectively in the role.
✨Tip Number 4
Demonstrate your time management skills by discussing how you prioritize tasks and manage staff schedules. This is key for a Supervisor role where balancing multiple responsibilities is essential.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and showcases your customer service skills. Use specific examples that demonstrate your ability to meet sales targets and manage staff effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Supervisor role and how your background aligns with the responsibilities outlined in the job description. Mention your experience in training and developing staff, as well as your time management skills.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this position, ensure that your application is clear, concise, and free of errors. Use professional language and structure your documents well.
Highlight IT Proficiency: Mention your proficiency in Microsoft Outlook, Word, and Excel in both your CV and cover letter. Provide examples of how you have used these tools in previous roles to enhance productivity or improve customer service.
How to prepare for a job interview at JD Sports
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've handled customer complaints or inquiries in the past. Highlight your ability to provide positive outcomes and maintain high service standards.
✨Demonstrate Leadership Experience
As a Supervisor, you'll be expected to assist in managing staff. Discuss any previous leadership roles you've held, focusing on how you motivated and developed team members. Mention any training or induction experiences you've facilitated.
✨Familiarize Yourself with Sales Targets
Understanding sales targets is crucial for this position. Be ready to discuss how you've previously met or exceeded sales goals. Bring up any strategies you used to monitor staff performance and maximize sales.
✨Prepare for Visual Merchandising Questions
Visual merchandising plays a key role in attracting customers. Think about your experience with visual techniques and how you've engaged customers in the past. Be ready to share ideas on how to maintain appealing displays and keep stock presentable.
