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- Tasks: Oversee the entire order management process from placement to delivery and returns.
- Company: Join a leading retail group focused on innovative fulfilment strategies.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced role with opportunities to lead projects and collaborate across teams.
- Why this job: Make a real impact on supply chain efficiency and customer satisfaction.
- Qualifications: Experience in supply chain/logistics and proficiency in OMS/CMS systems required.
The predicted salary is between 45000 - 55000 £ per year.
The Fulfilment Manager is responsible for the end-to-end OMS allocation process from Order Placement to Delivery and Returns. This role executes the JD Group global and local strategy, projects and improvements across all fulfilment methods and delivery options. The Fulfilment Manager will maintain accurate rules and logic within OMS systems monitoring digital supply chain performance and health to lead analysis, insight and reporting visibility. This role uses the above to support and contribute to group supply chain strategies and business priorities. This role is responsible for maintaining stability of the current logic and suggesting options for the future improvements of process and system driven efficiencies to improve cost and or service.
Roles & Responsibilities:
- Monitor operational flows across all delivery methods, options and fulfilment locations for Digital
- Manage OMS relationships with 3rd parties
- Manage all business requirements aligned to budget for order allocation
- Manage all business requirements aligned to workload planning – DC/Store
- Responsible for OMS logic applied to each order flow for any UK & EU fascia
- Responsible for Returns routing logic as per business requirements
- Work with linked departments such as Retail & Trade & Transport Teams
- Maintain visibility across OMS systems with rules and logic accuracy/performance
- Lead project scopes which impact digital fulfilment engaging all relevant stakeholders both internal and external as relevant to projects
- Represent OMS for Digital at project meetings and reviews
- Be a trusted contact for all JD stakeholders, and build relationships throughout JD internal teams acting as internal supplier manager across Digital, Trade, Merch, Customer Care & Retail
- Maintain market knowledge of OMS optimisation
- Work with Supply Chain MI to own data integrity across multiple data sources with different data outputs
- Submit business cases for operational improvements to senior leadership
Skill/Experience/Knowledge Needed:
- Working knowledge of Supply Chain & Logistics – preferably in Retail/Online
- Previous experience using OMS/CMS systems essential
- Full working knowledge of Microsoft Office
- Ability to manage a team of varying skillsets & coverage of projects
- Comfortable with fast paced work environment with frequent change
- Strong people skills with clear written and oral communication capabilities
- Ability to adapt communication style to various situations and stakeholders
- Can do, positive attitude for all and any challenges and tasks
- Business Degree preferred
Fulfilment Manager employer: JD Sports
Contact Detail:
JD Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its fulfilment processes. Show them you understand their operations and how you can contribute to improving efficiency and service.
✨Tip Number 3
Practice your communication skills! Whether it’s explaining OMS logic or discussing supply chain strategies, being clear and confident will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join us and make an impact in the fulfilment space.
We think you need these skills to ace Fulfilment Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Fulfilment Manager role. Highlight your knowledge of supply chain and logistics, especially in retail or online settings, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences align with our needs. Don’t forget to mention your familiarity with OMS/CMS systems!
Showcase Your People Skills: Since this role involves managing teams and collaborating with various departments, make sure to highlight your strong communication skills and ability to adapt your style to different stakeholders. We love a positive attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at JD Sports
✨Know Your OMS Inside Out
Make sure you have a solid understanding of Order Management Systems (OMS) and how they function. Brush up on your knowledge of the specific OMS used by the company, as well as any relevant logistics and supply chain principles. This will show that you're not just familiar with the systems but can also contribute to their optimisation.
✨Showcase Your People Skills
As a Fulfilment Manager, you'll need to work closely with various teams. Prepare examples of how you've successfully collaborated with different departments in the past. Highlight your communication skills and adaptability, as these are crucial for building relationships and managing stakeholders effectively.
✨Be Ready to Discuss Improvements
Think about potential improvements you could suggest for the fulfilment process. Research current trends in digital supply chains and be prepared to discuss how you would apply them. This shows initiative and a forward-thinking mindset, which is exactly what they’re looking for.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating how you would handle specific challenges related to order allocation, returns routing, or team management. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.