At a Glance
- Tasks: Lead fraud operations, prevent losses, and ensure excellent customer outcomes.
- Company: Dynamic company focused on fraud prevention and operational excellence.
- Benefits: Colleague discounts, gym discounts, and salary sacrifice car scheme.
- Other info: Join a culture of continuous improvement and collaboration.
- Why this job: Make a real impact in fraud prevention while leading a high-performing team.
- Qualifications: Experience in fraud, risk management, and team leadership required.
The predicted salary is between 40000 - 50000 £ per year.
Lead the Group Fraud Operations function, driving fraud prevention, detection, and investigation across all channels. Responsible for protecting the business from fraud-related losses while delivering excellent customer outcomes, maintaining strong governance, and leading a high-performing operational team.
Leadership & People
- Lead, coach, and develop a team of Fraud Investigators and Claims Handlers.
- Drive a high-performance culture focused on accountability, engagement, and continuous improvement.
- Manage performance, employee relations, development plans, and team wellbeing.
- Act as a role model for company values and professional standards.
Fraud Operations & Risk Management
- Own day-to-day fraud operations, ensuring KPIs and service levels are achieved.
- Monitor fraud trends, chargeback/dispute rates, and operational performance.
- Lead high-risk and complex fraud investigations.
- Produce performance reporting and actionable insights for senior stakeholders.
- Ensure compliance with policies, regulatory requirements, and audit standards.
- Adapt controls and processes to mitigate emerging fraud threats.
Operational Delivery
- Oversee the day-to-day Fraud Operations function, ensuring performance targets, service levels, and KPIs are consistently achieved.
- Monitor team performance through daily and weekly metrics, implementing actions to address any performance gaps.
- Maintain oversight of key fraud KPIs, including chargeback/dispute rates, proactively managing trends and mitigating risk.
- Ensure operational resilience through effective resource planning, including holiday approvals, overtime, and peak trading coverage.
- Ensure payroll inputs and administrative processes are accurate and delivered on time.
Continuous Improvement & Collaboration
- Drive process improvements that reduce loss, improve efficiency, and enhance customer outcomes.
- Promote a continuous improvement mindset across the team.
- Collaborate with internal stakeholders, payment providers, and group businesses to strengthen fraud controls and investigations.
Skills/Experience/Knowledge Needed:
- Proven background in Fraud, Risk, E-commerce Fraud, or Loss Prevention.
- Experience leading and developing operational teams.
- Track record of delivering operational improvements and change initiatives.
- Strong analytical and problem-solving capability.
- Advanced Microsoft Excel skills.
- Experience with fraud detection systems.
- SQL knowledge (Oracle or equivalent) desirable.
- Proven ability to coach, train, and develop individuals and teams.
- Strong communication, stakeholder management, coaching, and influencing skills.
Benefits:
- Colleague store discount.
- JD gyms discount.
- Salary sacrifice car scheme.
Fraud Operations Manager employer: JD Sports
At GO Outdoors, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Department Manager, you will not only lead a passionate team but also benefit from extensive personal development opportunities, including access to apprenticeships and accredited qualifications. With a strong commitment to employee growth, competitive staff discounts, and a focus on maintaining high operational standards, working with us means being part of a dynamic environment where your contributions directly impact our success.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Operations Manager
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like JD Sports looking for candidates who are engaged and informed.
We think you need these skills to ace Fraud Operations Manager
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at JD Sports. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at JD Sports
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with JD Sports’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
