At a Glance
- Tasks: Help customers with queries via phone, email, and social media while representing our brand positively.
- Company: Join a dynamic team at JD plc, known for its customer-first approach.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Be part of a fast-growing company with a supportive team environment.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 22000 - 26000 € per year.
Role purpose and scope:
Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolutions to customer queries. Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order. Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders. Providing technical assistance to customers placing orders on the website. Provide assistance with product related questions, and helping our customers reach an informed decision on their purchases. Communicating information about the company’s products and services. Dealing with written communication through email and post, as well as general administrative duties. Accurately recording reasons for customer contacts. Actively encouraging feedback from customers and providing recommendations for improvement to your line manager. Constructively explaining processes and procedures when things occasionally don’t go to plan.
Person Specification:
- Previous experience in a customer service role is desirable.
- You need to have the ability to remain calm and focused when dealing with challenging situations.
- Ability to work on own initiative and as part of a team.
- Being creative and forward thinking in suggesting alternative solutions to resolve customer issues.
- Understands the need for confidentiality and compliance with legislation.
- Open and adaptable to change, as a fast-growing business we are constantly developing and improving our systems so the ability to quickly adapt is a must.
- Flexible approach to working, as we need to cover a 24/7 operation.
- Can-do attitude, accountable even when something is outside area of responsibility.
- Ability to provide good judgement, even in pressurised situations.
- Is a self-starter and self-sufficient.
- Excellent PC skills.
- Excellent communicator.
- Positive manner.
Customer Care Advisor -Days employer: JD Sports
At JD plc, we pride ourselves on fostering a dynamic and supportive work environment in Kingsway, where our Customer Care Advisors play a crucial role in enhancing customer satisfaction. We offer competitive benefits, opportunities for professional growth, and a culture that values teamwork and innovation, ensuring that every employee feels valued and empowered to make a difference. Join us to be part of a fast-growing company that encourages creativity and adaptability while providing exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor -Days
✨Tip Number 1
Get to know the company! Research JD plc and understand their values and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, it’s crucial to articulate your thoughts clearly. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team at StudySmarter.
We think you need these skills to ace Customer Care Advisor -Days
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you've positively impacted customers in the past, so share specific examples that demonstrate your ability to handle queries and resolve issues effectively.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and experiences without any confusion.
Tailor Your Application:Take a moment to customise your application for the Customer Care Advisor role. Mention how your skills align with our needs, especially around communication and problem-solving. This shows us you’re genuinely interested in joining our team!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JD Sports
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understanding JD plc's brand values and customer service approach will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you successfully resolved customer issues. Highlight your ability to remain calm under pressure and how you’ve turned challenging situations into positive outcomes.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are keen to understand customer needs.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice handling common customer queries or complaints so you can showcase your problem-solving skills and adaptability on the spot.
