Tech Ops Delivery Manager Location: Bury – Full TimeDepartment: Technology OperationsReports to: Tech Ops Delivery Manager / IT Operations Leadership Role Purpose The IT Delivery Manager is responsible for coordinating and delivering medium-scale IT initiatives that fall between standard service operations and formally governed PMO projects The role acts as a technical delivery lead, translating demand requests from the IT demand forum into structured delivery plans, coordinating cross-functional IT teams, and ensuring initiatives are delivered effectively with appropriate governance, reporting, and budget oversight Typical initiatives may include retail technology rollouts, infrastructure upgrades, device deployments, and store technology refresh programmes across the UK and Europe This role operates as a junior technical project manager, focused on operational delivery within the IT function Key Responsibilities Demand & Delivery Management Assess and scope requests submitted through the (newly implemented) IT demand forum Perform initial business analysis and translate demand into delivery plans Coordinate activities across multiple IT teams to deliver initiatives Technical Delivery Coordination Manage operational IT initiatives from planning through implementation Track milestones, dependencies, and delivery progress Ensure alignment with IT change management and operational processes Governance & Reporting Maintain clear documentation, delivery tracking, and reporting Manage risks, issues, and dependencies Provide delivery updates to IT leadership and key stakeholders Stakeholder Management Act as the primary point of contact for delivery of operational IT initiatives Communicate timelines, risks, and progress clearly to technical and business stakeholders Influence and coordinate teams without direct authority Budget & Resource Oversight Support budget tracking and resource coordination for delivery initiatives Work with internal teams and suppliers where required Key Skills & Experience Essential Experience working in IT operations, infrastructure, service delivery, or technical project coordination Strong organisational skills with excellent attention to detail Ability to coordinate delivery across multiple technical teams Strong communication and stakeholder management skills Experience working with IT governance and change management processes Ability to structure and manage delivery activities independently Desirable Experience within retail technology environments Knowledge of store systems, POS infrastructure, or device deployments Familiarity with ITIL or operational service frameworks Exposure to project delivery methodologies (accreditation is not always required) Personal Attributes Highly organised, punctual, and detail-oriented Confident communicator able to drive engagement across teams Delivery-focused with strong ownership and accountability Comfortable working in fast-paced operational environments Team Structure The IT Delivery Manager is part of the IT Tech Ops delivery function, working alongside two other delivery managers responsible for coordinating operational IT initiatives across the group.
