Store Manager in Workington

Overview

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities

• Effectively running all store operations to meet or exceed sales and KPI targets; set clear sales goals, track performance, and evolve processes for continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Develop a positive team culture through recruiting, training, and continuous development of your team.
• Build a motivated, high-performing team to increase chances of store success.
• Analyse sales data and financial reports to make quick, informed decisions and respond to opportunities operationally and commercially.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage, and motivate customers to make purchases using visual merchandising techniques; ensure displays align with brand guidelines.
• Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
• Address customer inquiries, feedback, and complaints in a timely and professional manner.
• Drive existing customer loyalty programs and promotions to enhance engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses to stay within budget and ensure health and safety compliance.
• Contribute to achieving or exceeding monthly sales targets and other KPIs (Units, Conversion, ATV, UPT).
• Achieve upselling or cross-selling targets; maintain stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training and employee engagement targets reach company benchmarks.

Skills and Experience

• Previous management experience in a fast-paced retail or customer-facing environment.
• Passionate about retail with a strong understanding of current trends and competitors.
• Strong leadership skills with experience coaching and developing a team.
• Strong communication skills with a proven track record of managing and exceeding sales targets and KPIs.
• Experience analyzing reports and making commercial decisions; keen eye for detail and commerciality.
• Previous experience in visual merchandising is advantageous.
• Ability to promote JD Group values to internal and external stakeholders.

Benefits

• Quarterly discretionary bonus schemes.
• Company discount of 30% on a range of products in-store and online.
• Exclusive deals and discounts via TELUS Health platform.
• Health cash plans and digital health and well-being services.
• Wide range of internal development courses and apprenticeships with nationally recognised qualifications (England Only).
• Company Sick Pay, Health Care Cover, life assurance, and access to colleague networks.
• Opportunities to volunteer and contribute to JD Foundation; incremental holiday allowance.
• Staff discounts on JD Group and other brands and personal development opportunities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Retail

Location

Workington, England, United Kingdom