At a Glance
- Tasks: Support store management and enhance customer service while supervising staff.
- Company: Join JD Group, a leading global retailer in sports fashion with over 3,400 stores worldwide.
- Benefits: Enjoy a discretionary bonus, staff discounts, and personal development opportunities.
- Other info: Applications will be reviewed within two weeks; successful candidates will be contacted for interviews.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a thriving industry.
- Qualifications: Retail management experience is a plus; strong communication and IT skills are essential.
The predicted salary is between 28800 - 43200 € per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry.
To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role Overview:
Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Customer Service
- Provide customers with excellent levels of Customer service.
- Deal with customer complaints and enquiries, providing the best possible outcome.
- Ensure the personal appearance of sales staff is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme.
- Ensure that targets are achieved and, where possible, exceeded.
- Monitor staff service levels in order to maximise store sales.
- Utilise in-store devices, making sure that the customer is offered the whole product range.
- Use reports to assist you in product placement of key selling lines.
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Provide assistance with the maintenance of standards on the sales floor.
- Keep stock clean and presentable at all times.
Training & Development
- Encourage personal progression throughout your store.
- Provide assistance with the induction and training of new starters.
- Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.
Skills/Experience/Knowledge Needed
- Retail Supervisor experience would be advantageous.
- Strong verbal and written communication skills.
- IT skills- Microsoft Outlook, Word and Excel.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
- Discretionary Bonus Scheme.
- Staff Discount On JD Group and other brands within the organisation.
- Personal development opportunities to learn and develop at work.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Supervisor - New Store Opening in York employer: JD Sports Fashion
At JD Sports, we pride ourselves on being a people-led and innovative organisation that values our employees' contributions. With a strong focus on personal development and a vibrant work culture, we offer excellent benefits including a discretionary bonus scheme and staff discounts across our brands. Join us in our mission to be the leading global omnichannel retailer in the sports and outdoor industry, where your growth and success are at the heart of what we do.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - New Store Opening in York
✨Tip Number 1
Familiarise yourself with JD Sports' values and mission. Understanding their focus on being a people-led, innovative, and customer-focused organisation will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your retail management experience by preparing specific examples of how you've improved customer service or sales in previous roles. This will demonstrate your capability to meet the expectations outlined in the job description.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Outlook, Word, and Excel. Being proficient in these tools can set you apart, as they are essential for managing reports and communication effectively.
✨Tip Number 4
Prepare to discuss your approach to training and developing staff. Highlight any past experiences where you've successfully onboarded new team members or enhanced the skills of existing staff, as this is a key aspect of the role.
We think you need these skills to ace Supervisor - New Store Opening in York
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Supervisor position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant retail management experience, communication skills, and IT proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the company's goals.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experience that showcase your customer service skills and ability to lead a team effectively.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JD Sports Fashion
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to discuss your previous experiences in handling customer complaints and providing excellent service. Use specific examples to demonstrate how you’ve gone above and beyond for customers.
✨Demonstrate Leadership Qualities
As a Supervisor, you'll need to lead a team. Highlight any past experiences where you've successfully managed or trained staff. Discuss your approach to motivating team members and maintaining high standards on the shop floor.
✨Familiarise Yourself with JD's Values
Research JD Sports and understand their strategic goals of being people-led, innovative, and customer-focused. Be ready to explain how your personal values align with theirs and how you can contribute to their mission.
✨Prepare for IT and Reporting Questions
Since the role requires IT skills, brush up on Microsoft Outlook, Word, and Excel. Be prepared to discuss how you’ve used these tools in previous roles, especially in relation to reporting and product placement.
