Supervisor - FULL TIME

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of Sports Fashion, Outdoors and Gyms. JD Sports Fashion Plc is listed on the London Stock Exchange and has been a FTSE100 company since 2019. We are looking for a dynamic individual to be part of our Junior Management team, supporting and improving customer service levels in the store.

Role Overview

As part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in the supervision of all staff while maintaining the standards of the shop floor and will manage certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilising in‑store devices to offer the full product range, and analysing reports for effective product placement.
• Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role Objectives & KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross‑selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.

Skills & Experience

• Previous supervisory or team leader experience in a fast‑paced retail/customer‑facing environment.
• Passionate about retail & hold a good understanding of the latest trends and our competitors.
• Previous experience of coaching and mentoring individuals.
• Strong communication skills.
• Strong attention to detail & ability to maintain high standards on the shop floor.
• Promote JD Group values to internal and external stakeholders.

Benefits

• Monthly discretionary bonus schemes.
• Company discount of 25% off JD Sports and other brands (Size, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health and well‑being advice through our benefits platform.
• Health cash plans.
• Wide range of internal development courses to support personal and professional development.
• Access to apprenticeships & accredited qualifications – earn while you learn and gain nationally recognised qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.
• Staff discount on JD Group and other brands.
• Personal development opportunities to learn and develop at work.

Thank you for your time.