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- Tasks: Supervise staff, enhance customer service, and drive sales in a dynamic retail environment.
- Company: JD Sports Fashion is a leading global retailer in sports fashion, established in 1981.
- Benefits: Enjoy staff discounts, personal development opportunities, and a vibrant work culture.
- Why this job: Join a people-led company focused on innovation and customer satisfaction while developing your leadership skills.
- Qualifications: Retail experience is a plus; strong communication and IT skills are essential.
- Other info: Be part of a successful team aiming for excellence in the sports and outdoor industry.
The predicted salary is between 24000 - 36000 £ per year.
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Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role Overview
Being part of the store’s Junior Management team,you will provide managerial support and help maintainand improve the levels of customer service throughout your section. You will provide assistancein the supervision of all staff while maintainingthe standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basisas instructed by Store Management.
Responsibilities
Customer Service
- Provide customers with excellent levels of Customer service.
- Deal with customer complaints and enquires, providing the best possible outcome.
- Ensure the personal appearance of sales staff is in line with company guidelines.
- Have an understanding ofthe Customer Service measuring programme.
Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Monitor staff service levels in order tomaximise store sales.
- Utilise in-store devices, making sure that the customer is offered the whole product range.
- Use reports to assistyou in product placement of key selling lines.
Visual Merchandising
- Attract, engageand motivate customers into making purchases in store by using the latest visual techniques.
- Provide assistancewith the maintenance of standards on the sales floor.
- Keep stock clean and presentable at all times.
- Retail Management experience would be advantageous
- Excellent Time Management skills
- Strong verbal and written communication skills.
- IT skills- Microsoft Outlook, Wordand Excel.
Training & Development
- Encourage personal progression throughout your store
- Provide assistancewith the induction and training of new starters.
- Assistwith the development of existing staff, ensuring that personnel completesthe relevant E-Assessments.
Role Objectivesand KPI’s
- Ensure the highest level of customer satisfaction by driving and maintainingexceptional service standards and promptly and addressing customer needs.
- Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagementand adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
Skills And Experience
- Retail Supervisor experience would be advantageous.
- Excellent Time Management skills
- Strong verbal and written communication skills.
- IT skills- Microsoft Outlook, Wordand Excel.
We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Thank you for your time
#JD
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Retail
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Supervisor employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with JD Sports' brand values and customer service standards. Understanding their approach to customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or improved customer service in previous roles. This will highlight your capability to fulfil the supervisory responsibilities outlined in the job description.
✨Tip Number 3
Network with current or former employees of JD Sports, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to customer complaints and team management. Being ready with practical solutions will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Supervisor position at JD Sports Fashion. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management or supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive sales and enhance customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams, improved customer satisfaction, or achieved sales targets in previous positions.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at JD Sports Fashion
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples of how you've handled customer complaints or improved service levels in previous roles.
✨Highlight Your Leadership Experience
Discuss your experience in managing teams and motivating staff. Be ready to share specific instances where you led a team to achieve sales targets or improve store performance.
✨Familiarise Yourself with Visual Merchandising
Since visual merchandising is key to attracting customers, brush up on the latest techniques. Be prepared to discuss how you would implement these strategies in the store.
✨Demonstrate Strong Communication Skills
Effective communication is crucial for a Supervisor role. Practice articulating your thoughts clearly and confidently, and be ready to answer questions about how you ensure clear communication within your team.
