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- Tasks: Lead a team to deliver top-notch customer service and drive sales.
- Company: Join JD Sports, a leading global retailer in sports fashion.
- Benefits: Enjoy 25% discount, bonuses, and personal development opportunities.
- Why this job: Be part of a dynamic team and make a real impact in retail.
- Qualifications: Previous supervisory experience and a passion for retail trends.
- Other info: Access to wellness resources and opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Supervisor role at JD Sports Fashion
4 days ago Be among the first 25 applicants
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. FULL TIME 40HR CONTRACT
Overview
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- As a supervisor, you’ll be doing the following:
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role Objectives and KPIs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail & hold a good understanding of the latest trends and our competitors
- Previous experience of coaching and mentoring individuals
- Strong communication skills
- Strong attention to detail & ability to maintain high standards on the shop floor
- Promote JD Group values to internal and external stakeholders
Benefits
- Monthly discretionary bonus schemes
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Other
Industries
- Retail
We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
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Supervisor employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JD Sports on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences align with the role of Supervisor. We want to see your passion for retail and how you can drive sales and customer satisfaction!
✨Tip Number 3
Show off your leadership skills! During the interview, share specific examples of how you've trained or mentored staff in previous roles. This will highlight your ability to develop a strong team, which is key for a Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the JD Sports family and contributing to our growth.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supervisor role. Highlight your previous supervisory experience and any relevant skills that match what we're looking for. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how you align with JD Sports' values. Let us know why you're the perfect fit for this role and how you can help us achieve our goals.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive sales and improve customer service. Numbers speak volumes, so if you've exceeded targets or improved scores, make sure we see that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at JD Sports Fashion
✨Know Your Stuff
Before the interview, make sure you’re familiar with JD Sports and its values. Understand their commitment to customer service and operational excellence. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a supervisor, you’ll need to demonstrate your ability to lead and mentor. Prepare examples from your past experience where you successfully trained staff or improved team performance. This will show them you’re ready for the role.
✨Be Customer-Focused
JD Sports places a high value on customer service. Be ready to discuss how you’ve handled customer complaints or enhanced customer experiences in previous roles. Highlighting your customer-centric approach will resonate well with them.
✨Dress the Part
Since this is a retail position, make sure you dress smartly and in line with the company’s style. This shows that you understand the brand and are serious about the role. Plus, it sets a positive tone for the interview!
