At a Glance
- Tasks: Supervise staff, enhance customer service, and drive sales in a fast-paced retail environment.
- Company: Join JD Group, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Enjoy a 25% discount, bonuses, wellness support, and career development opportunities.
- Other info: Access to apprenticeships, discounted gym memberships, and opportunities to volunteer.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Previous supervisory experience and a passion for retail trends are essential.
The predicted salary is between 28800 - 43200 £ per year.
Established in 1981, JD Group is a leading omni‑channel retailer of sports fashion, outdoors and gyms with stores across the globe. JD Sports Fashion Plc, listed on the London Stock Exchange in 1996 and a FTSE100 public company since 2019, continues to grow in the UK and internationally. We aim to become the leading global omnichannel retailer in the sports and outdoor industry. We want to be part of this successful company and help achieve our strategic goals while driving operational excellence and identifying new growth opportunities.
Role overview
You will be part of the store’s Junior Management team, providing managerial support and helping maintain and improve customer service levels throughout your section. You will assist in supervising all staff while maintaining the standards of the shop floor and deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilizing in‑store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPIs
Contribute to achieving or exceeding the store’s monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross‑selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training required.
Skills and Experience
Previous supervisory or Team Leader experience in a fast‑paced retail/customer‑facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Previous experience of coaching and mentoring individuals. Strong communications skills. Strong attention to detail & ability to maintain high standards on the shop floor. Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health) and health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
- Staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Supervisor in Weymouth employer: JD Sports Fashion
JD Group is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where team members are encouraged to develop their skills through extensive training and development programmes. With a generous 25% staff discount, monthly bonuses, and access to health and wellness resources, employees can thrive both personally and professionally while contributing to the success of a leading global retailer in the sports and outdoor industry.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Weymouth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like JD Sports Fashion, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like JD Sports Fashion!
We think you need these skills to ace Supervisor in Weymouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at JD Sports Fashion, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at JD Sports Fashion and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show JD Sports Fashion that you’re ready to jump in and contribute right away!
How to prepare for a job interview at JD Sports Fashion
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
