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For Companies At a Glance
- Tasks: Supervise staff, enhance customer service, and drive sales in a fast-paced retail environment.
- Company: Join JD Sports Fashion, a leading global retailer in sports and outdoor fashion.
- Benefits: Enjoy bonuses, discounts, health benefits, and personal development opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer experience.
- Qualifications: Previous supervisory experience and a passion for retail trends are essential.
- Other info: Great career growth potential and a supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Supervisor role at JD Sports Fashion.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role overview
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPIs
Contribute to achieving or exceeding the store’s monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail and a good understanding of the latest trends and our competitors
- Previous experience of coaching and mentoring individuals
- Strong communication skills
- Strong attention to detail and ability to maintain high standards on the shop floor
- Promote JD Group values to internal and external stakeholders
Benefits
We offer a range of benefits: monthly discretionary bonus schemes, company discount, exclusive deals, TELUS Health benefits platform with counselling and digital health advice, health cash plans, internal development courses, apprenticeships and accredited qualifications, discounted gym memberships at JD Gyms, access to colleague networks, opportunities to volunteer, employer engagement forums, incremental holiday allowance, and ongoing personal development opportunities.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Retail
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Supervisor employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company inside out! Research JD Sports Fashion, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for retail, which will definitely impress.
✨Tip Number 2
Practice your communication skills! As a Supervisor, you'll need to lead and motivate your team. So, get comfortable talking about your previous experiences in retail and how you've handled challenges. Role-play with a mate if you have to!
✨Tip Number 3
Show off your leadership style! Think about how you would train and develop staff at JD Sports. Be ready to share examples of how you've coached others in the past and how you plan to keep the team engaged and performing at their best.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the JD Sports family. Let's make it happen!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous supervisory roles or customer service experience to show us you’re a perfect fit for the Supervisor role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how you align with our values at JD Sports Fashion. Don’t forget to mention specific examples of how you've driven sales or improved customer service in past roles.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at JD Sports Fashion!
How to prepare for a job interview at JD Sports Fashion
✨Know Your JD Sports Inside Out
Before the interview, make sure you research JD Sports thoroughly. Understand their values, recent news, and what sets them apart in the retail market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Supervisory Skills
Be ready to discuss your previous supervisory or team leader experience. Prepare specific examples of how you've successfully managed a team, dealt with customer complaints, or improved service levels. This will demonstrate your capability to handle the responsibilities of the Supervisor role.
✨Emphasise Customer Service Excellence
Since delivering excellent customer service is key for this role, think of instances where you've gone above and beyond for customers. Be prepared to share these stories, as they highlight your commitment to maintaining high standards on the shop floor.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's goals, team dynamics, or training opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
