Store Manager

OverviewStore Manager role at JD Sports FashionJD Sports Fashion Plc is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues in stores across multiple markets. The company has been listed on the London Stock Exchange since 1996 and is a FTSE100 public company. The role supports JD Sports Fashion’s aim to be a leading global omnichannel retailer in the sports and outdoor industry.Role OverviewThe Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.ResponsibilitiesEffectively run all store operations to meet or exceed sales and KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.Create and maintain colleague schedules to ensure proper coverage and productivity.Build a positive team culture through recruiting, training, and developing your team to sustain a high-performing store.Analyse sales data and financial reports to make quick and informed decisions, identifying and responding to opportunities operationally and commercially.Develop and implement strategies to meet and exceed sales targets.Attract, engage and motivate customers using visual merchandising techniques; ensure displays are attractive and aligned with brand guidelines.Deliver high levels of customer service to achieve a positive net promoter score (NPS).Address customer inquiries, feedback, and complaints promptly and professionally.Drive loyalty programs and promotions to enhance customer engagement.Maintain compliance with company policies, procedures, and regulatory requirements.Monitor and control store expenses to stay within budget.Ensure the store complies with health and safety regulations.Role Objectives And KPIsContribute to achieving or exceeding the store’s monthly sales target.Drive KPIs including units, conversion, ATV, UPT.Achieve upselling or cross-selling targets.Maintain a high Net Promoter Score.Ensure stock accuracy during store audits.Ensure all new colleagues complete mandatory training.Maintain employee satisfaction or engagement results meeting company benchmarks.Keep operational costs within the allocated budget.Skills And ExperiencePrevious management experience in a fast-paced retail/customer-facing environment.Passionate about retail with a strong understanding of current trends and competitors.Strong leadership skills with experience coaching and developing a team.Excellent communication skills.Proven track record of managing and exceeding sales targets and KPIs.Experience in analysing reports and making commercial decisions.Keen eye for detail and commerciality; experience in visual merchandising is advantageous.Ability to promote JD Group values to internal and external stakeholders.BenefitsQuarterly discretionary bonus schemes.Company discount of 30% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).Exclusive deals and discounts from partner retailers and TELUS Health benefits platform.Digital health and well-being services through the benefits platform (TELUS Health).Health cash plans and a wide range of internal development courses.Access to apprenticeships and accredited qualifications (England Only).Company Sick Pay and Health Care Cover.Discounted gym memberships at JD Gyms.Life Assurance and access to colleague networks and volunteer opportunities via JD Foundation.Incremental Holiday Allowance.Employment TypeFull-timeJob FunctionSales and Business DevelopmentRetailSeniority LevelMid-Senior level #J-18808-Ljbffr